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Office Manager (Customer Relations )

DE.CI Cairo

0 - 5 years Cairo - Egypt

Any Graduation. Any Nationality

, Posted on June 4, 2018 1 Opening

Job Description

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We are looking for an Office Manager/Customer Relations to organize and coordinate administrative duties and office procedures and maintain customers relation and inquiries.Your role is to create and maintain a pleasant work environment for the employees, ensuring high levels of satisfactions for customers.
• Scheduling meetings and appointments.
• Maintain customers relationships and handle their complaints and pass it to the responsible department.
• Take feedback from walk-Ins and customers randomly.
• Managing incoming calls and customer service inquiries.
• Identify and assess customers needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Organize the office layout and order stationery and equipment.
• Maintain the office & showroom condition and arrange necessary repairs.
• Coordinate with IT department on all office equipment
• Manage office G&A budget, ensure accurate and timely reporting
• Assist in the on boarding process for new hires
• Address employees query regarding office management issues (e.g. stationery, Hardware and travel arrangements)
• Plan in-house or off-site activities, like parties, celebrations and conferences

Industry Type : Furniture / Furnishings / Home Décor
Functional Area : Administration

Desired Candidate Profile

Proficiency in MS Office (MS Excel and MS Outlook, in particular)
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Ability to work within a team as well as individually.
• Bachelor school degree


Customer Service Administration Crm Scheduling Customer Support Ms Outlook Office Equipment Office Management Excel

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DE.CI Cairo

About this Company
DE.CI, furniture brand originated in Egypt, combines the beauty and sophistication of art and the consistency and reliability of function. Every piece is inspired of all forms of art and everyday splendors of life, to bring you the elegance, luxury and comfort you deserve.
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