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Office Receptionist

Client of 4jobnews

1 - 2 years Dubai - United Arab Emirates

Any Nationality

, Posted on June 12, 2018 1 Opening

Job Description

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Job Description:
• To have worked in a hotel or with people in a customer related role.
• Excellent Customer service skills, to be able to follow standards and to have good organisational skills.
• To be able to make decisions in a fast paced environment and to enjoy it
• To be able to communicate well to each other and guests
• Be able to use a phone and computer system we use Opera.
Job skills:
• To be familiar with the days business, including arrivals, departures and special requests.
• To have a good understanding of the guests requirements when they are checking in or out and to follow the mystery guest standards. Someone will come and check every month.
• To offer guest services such as wake up call, newspaper etc.
• To ensure all cash, charge, float and till procedures are carried out in accordance with company Policy.
• Keeping the team up to date by attending the daily meetings.
• Maximise sales through up-selling, using incentives and promotions
• Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently
• Ensure prompt resolution of customer complaints
• To communicate well over the phone, taking reservations when the customer contact centre is closed.

Industry Type : Recruitment / Placement Firm / Executive Search
Functional Area : Secretary / Front Office / Personal Assistant (PA)


Customer service Customer complaints Usage Business Executive

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