Officer Customer Service
First Abu Dhabi Bank
Employer Active
Posted on 12 Dec
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities
- Actively sell and cross-sell asset and liability products to new and existing customers.
- Prepare, assess, and recommend loan applications and maintenance requests.
- Process customer service requests such as account opening, online banking activation, and related services.
- Educate customers on automated banking channels including ATM, call centre, and online banking.
- Attract new customers through referrals and personal networks.
- Participate in daily retail sales meetings and meet assigned individual sales targets.
- Achieve monthly targets for onboarding customers to online and mobile banking platforms.
- Ensure high levels of customer satisfaction and support achievement of NPS targets.
- Respond to inquiries forwarded from the call centre and resolve issues promptly.
- Collaborate with branch colleagues and other internal stakeholders to ensure smooth service delivery.
- Complete mandatory training programs to stay updated on FAB products, services, and compliance requirements.
- Adhere to all internal and external bank policies, processes, and regulatory guidelines.
Skills Set
- Customer support and complaint handling
- Cross-selling and sales generation
- Loan processing and service requests
- Digital channel onboarding
- Documentation and CRM updates
- NPS and customer experience management
- Team collaboration
- Problem solving and communication
Desired Candidate Profile
High school diploma or equivalent; additional education is an advantage.
Minimum two years of relevant banking sector experience.
Strong knowledge of bank products, customer service procedures, and digital banking channels.
Excellent communication, interpersonal, and customer-handling skills.
Strong sales acumen with the ability to achieve targets in a fast-paced environment.
Problem-solving ability, attention to detail, and strong follow-through.
Proficient in CRM systems and customer service tools.
Tech-savvy with the ability to guide customers on mobile and online banking.
Empathetic, professional, and able to collaborate effectively within a team.
Flexible and adaptable to changing customer needs and operational requirements.
Company Industry
- Banking
- Financial Services
- Broking
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Officer Customer Service
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First Abu Dhabi Bank
First Abu Dhabi Bank is one of the world s most trusted and secure financial institutions, known for customer-centric service, operational strength, and a culture that empowers employees to succeed. FAB invests in people, technology, and innovation ensuring every team member plays a meaningful role in delivering exceptional banking experiences.