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Officer Customer Service


Posted on January 14, 2020

5 - 7 years Dubai - United Arab Emirates

Any Graduation. Any Arabic National, Any European National, Indian, Filipino

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Job Description

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We are looking for Officer Customer Service for Dubai, UAE.

Purpose :-
To execute the Customer service activities and ensure careful handling of all the customers

Key Responsibility Areas
• Responsible and accountable for responding to customer requests and questions regarding service, products and account information in a professional, accurate, efficient and friendly manner.
• Responsible and accountable for conferring with the customer by phone or in person to receive orders for placements, discontinuance, or change in service.
• Responsible and accountable for completing contract forms, updating change of address records, and issuing discontinuance orders.
• Responsible and accountable for complaint resolution either technical, large or complex, regarding service, products and accounts using established procedures that ensure customer delight by the quality of complaint handling.
• Responsible and accountable for using every opportunity to turn service inquiry calls into immediate business and generate revenue by providing accurate sales lead information to Sales Team.
• Responsible and accountable for sending daily/weekly/monthly reports to customers and superiors as per respective customer KPI
• Responsible for respective customers data management and MIS.

Key Performance Indicator's
• KPI ‘s of respective customers
• Quality of customer service and customer satisfaction
• Timely preparation of MIS reports
• Politeness & courtesy in dealing with customers
• Overall performance of the team

Logistics / Supply Chain

Desired Candidate Profile

• Knowledge of principles and processes for providing customer and personal services. This
includes customer needs assessment, meeting quality standards for services, and evaluation of
customer satisfaction.
• Ability to talk to others to convey information effectively.
• Giving full attention to what other people are saying, taking time to understand the points being
made, asking questions as appropriate, and not interrupting at inappropriate times.
• Actively looking for ways to help people.
• Communicating effectively in writing as appropriate for the needs of the audience.


Officer Customer Service Customer Service Customer Relationship Customer Relationship Management Customer Support Logistics customer care

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Name/ Designation:
ANNIE PAUL - Group Human Resources Manager

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