Officer Customer Service ALLIED TRANSPORT LLC Posted on January 14, 2020 5 - 7 years Dubai - United Arab Emirates Any Graduation. Any Arabic National, Any European National, Indian, Filipino Easy Apply Login To ApplyRegister & ApplyApply Without Registration Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB We are looking for Officer Customer Service for Dubai, UAE. Purpose :- To execute the Customer service activities and ensure careful handling of all the customers Key Responsibility Areas • Responsible and accountable for responding to customer requests and questions regarding service, products and account information in a professional, accurate, efficient and friendly manner. • Responsible and accountable for conferring with the customer by phone or in person to receive orders for placements, discontinuance, or change in service. • Responsible and accountable for completing contract forms, updating change of address records, and issuing discontinuance orders. • Responsible and accountable for complaint resolution either technical, large or complex, regarding service, products and accounts using established procedures that ensure customer delight by the quality of complaint handling. • Responsible and accountable for using every opportunity to turn service inquiry calls into immediate business and generate revenue by providing accurate sales lead information to Sales Team. • Responsible and accountable for sending daily/weekly/monthly reports to customers and superiors as per respective customer KPI • Responsible for respective customers data management and MIS. Key Performance Indicator's • KPI ‘s of respective customers • Quality of customer service and customer satisfaction • Timely preparation of MIS reports • Politeness & courtesy in dealing with customers • Overall performance of the team Company Industry Logistics / Transportation / Warehousing / Courier Department/Functional Area Logistics / Supply Chain Desired Candidate Profile Competencies • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. • Ability to talk to others to convey information effectively. • Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. • Actively looking for ways to help people. • Communicating effectively in writing as appropriate for the needs of the audience. Keywords Officer Customer Service Customer Service Customer Relationship Customer Relationship Management Customer Support Logistics customer care Login To ApplyRegister & ApplyApply Without Registration REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People Looking for Customer Service Officer Jobs also searched Dubai UAE All Jobs Customer Service Officer Jobs in Dubai Customer Service Associate Jobs in Dubai Store Associate Jobs in Dubai Logistics Jobs in Dubai Customer Relationship Jobs in Dubai Customer Service Jobs in Dubai Customer Care Jobs in Dubai Customer Service Officer Jobs in UAE Customer Service Associate Jobs in UAE Store Associate Jobs in UAE Logistics Jobs in UAE Customer Relationship Jobs in UAE Customer Service Jobs in UAE Customer Care Jobs in UAE Customer Service Officer Jobs Customer Service Associate Jobs Store Associate Jobs Logistics Jobs Customer Relationship Jobs Customer Service Jobs Customer Care Jobs ALLIED TRANSPORT LLC ATC ALLIED TRANSPORT View Contact Details Contact Name/ Designation: ANNIE PAUL - Group Human Resources Manager Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?