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Officer - Sales & Service

Dubai Islamic Bank

Posted on October 22, 2019

1 - 3 years Dubai - United Arab Emirates

Any Graduation. Any Nationality

Opening 01

Job Description

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Job Objective Deliver
timely, friendly & error free services for all customers to ensure
the fulfillment of customer requirements by achieving the assigned
sales and service objectives/standards within the established time frame Job Description
Business Growth
Ensure
the achievement of targets assigned by the Branch manager by
conducting phone calls, field visits, cross-selling and referrals.
Migrate
customer transactions from the branches to low cost electronic
channels to ensure reduced cost for branch operations.
Customer Service
Provide
customers with competent, timely and error free services in the area
of account opening and account management(Assets & Liability
products, After sales etc) to ensure
high
levels of service and customer satisfaction
Consistently
meet and exceed service standards set for the customer services.
Guide
customers regarding the right product to meet their needs and
promote & cross-sell other Dubai Islamic Bank products &
services to existing customers. Generate product leads from walk-in/
potential customers through interaction and dissemination of product
and service information.
Service
Quality & Business Operations Control
Adherence
to all established Bank s policies, operating manuals, service
quality standards and code of conduct
for
smooth workflow, high service quality and low level of operational
risk .
Compiles
various MIS reports and report any discrepancies to immediate supervisor
to
ensure accurate service delivery to customers.
Internal Process
To
ensure that all transactions are processed as per the compliance
rules and regulations and maintain effective due diligence on the
customers before proceeding with any facilities.
To
assist and participate in any branch projects (Service Quality
Programs, Process changes, Sales etc).
Follow
up on various cases with all the concerned stakeholders such as
customers, internal Bank s departments in order to ensure 100%
closing mandates.
Responsible
of custodianship of securities as assigned by the Branch Manger
Training
& Development
Attend
various training and learning programs
to
close the skill gaps and to ensure
proper awareness about DIB products.
Maintain
effective relationship with supervisors and peers and to provide
support whenever it is required.


Banking / Financial Services / Broking

Sales / Business Development

Desired Candidate Profile

Additional Details
Education:
Diploma and above.
Work
Experience: 1 year and above

Keywords

Officer - Sales & Service

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Dubai Islamic Bank


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