Job Title - Officer - Sales & Service [ UAE National]
Location - AE
Organization Name - DIB,Consumer Banking,Branches,Abu Dhabi Central & Outer Zone,Al Salam Branch (B),Sales & Service
Deliver timely, friendly & error free services for all customers to ensure the fulfillment of customer requirements by achieving the assigned sales and service objectives/standards within the established time frame
Ensure the achievement of targets assigned by the Branch manager by conducting phone calls, field visits, cross-selling and referrals.
Migrate customer transactions from the branches to low cost electronic channels to ensure reduced cost for branch operations.
Provide customers with competent, timely and error free services in the area of account opening and account management(Assets & Liability products, After sales…etc) to ensure high levels of service and customer satisfaction
Consistently meet and exceed service standards set for the customer services.
Guide customers regarding the right product to meet their needs and promote & cross-sell other Dubai Islamic Bank products & services to existing customers. Generate product leads from walk-in/ potential customers through interaction and dissemination of product and service information.
Service Quality & Business Operations Control
Adherence to all established Bank’s policies, operating manuals, service quality standards and code of conduct for smooth workflow, high service quality and low level of operational risk.
Compiles various MIS reports and report any discrepancies to immediate supervisor to ensure accurate service delivery to customers.
To ensure that all transactions are processed as per the compliance rules and regulations and maintain effective due diligence on the customers before proceeding with any facilities.
To assist and participate in any branch projects (Service Quality Programs, Process changes, Sales…etc).
Follow up on various cases with all the concerned stakeholders such as customers, internal Bank’s departments in order to ensure 100% closing mandates.
Responsible of custodianship of securities as assigned by the Branch Manger
Training & Development
Attend various training and learning programs to close the skill gaps and to ensure proper awareness about DIB products.
Maintain effective relationship with supervisors and peers and to provide support whenever it is required.
Education: Diploma and above.
Work Experience: 1 year and above