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Officer Sales Support


Posted on March 15, 2019

3 - 5 years Dubai - United Arab Emirates

Any Graduation. Any Nationality

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Job Description

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Responsible and accountable for responding to customer requests and questions regarding service, products and account information in a professional, accurate, efficient and friendly manner.
Responsible and accountable for Complaint Resolution either technical, large or complex, regarding service, products and accounts using established procedures that ensures customer satisfaction.
Responsible and accountable for managing and recording all live chat leads.
Responsible and accountable for completing quotations as per requirements.
Responsible and accountable for overseeing the proper maintenance of the records and entry of the sales data in the system.
Assists in researching new market opportunities and mapping out potential customers and competitors
Assist in preparing various sales reports.
Responsible for providing a positive organizational image to the customer
Performs any other assignment given by the superior s time to time
Key Performance Indicators :
Quality of customer service and customer satisfaction
Converting live chat leads into sales meeting.
Politeness & courtesy in dealing with customers
Timely preparation of MIS reports

Sales / Business Development


Officer Sales Support

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