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Officer – Sales Support

ATC ALLIED TRANSPORT

3 - 5 years Dubai - United Arab Emirates

Any Graduation. Any Arabic National, Any European National, Indian, Filipino


, Posted on February 28, 2018 1 Opening

Job Description

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Purpose

To perform sales related work and undertake administrative support duties for sales department.

Key Responsibility Areas:

•Responsible and accountable for responding to customer requests and questions regarding service, products and account information in a professional, accurate, efficient and friendly manner.
•Responsible and accountable for Complaint Resolution either technical, large or complex, regarding service, products and accounts using established procedures that ensures customer satisfaction
•Responsible and accountable for managing and recording all live chat leads
•Responsible and accountable for completing quotations as per requirements
•Responsible and accountable for overseeing the proper maintenance of the records and entry of the sales data in the system.
•Assists in researching new market opportunities and mapping out potential customers and competitors
•Assist in preparing various sales reports.
•Responsible for providing a positive organizational image to the customer
•Performs any other assignment given by the superior’s time to time


Industry Type : Logistics / Transportation / Warehousing / Courier
Functional Area : Sales / Business Development

Desired Candidate Profile

Key Performance Indicators :

•Quality of customer service and customer satisfaction
•Converting live chat leads into sales meeting.
•Politeness & courtesy in dealing with customers
•Timely preparation of MIS reports

Competencies:

•Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
•Thorough knowledge of product and complimentary products
•Ability to talk to others to convey information effectively.
•Ability to persuade others to change their mind or behavior.
•Strong negotiation skills

Education : Graduate
Experience : 3-5 years of relevant experience

Keywords

Sales Support Sales Marketing Officer administrative support chat leads

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ATC ALLIED TRANSPORT

ATC ALLIED TRANSPORT

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