OIT Incident Management Specialist Vodafone Posted on December 2, 2019 1 - 3 years Cairo - Egypt Bachelor of Technology/Engineering(Computers). Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB The objective of this function is to increase stability and availability of OIT services and to improve user experience in case of a major incident by providing timely and effective communication to users and Vodafone senior management.Major incidents in scope of this functions are all incidents of priority P1 or P2, and customer escalations.• Ensure effective and timely incident communication to OIT management, customers, and stakeholders.• Engage all relevant technical and operational teams towards removing the service impact and restoring the service• Follow the business escalation hierarchy and appropriately escalate critical items that need business intervention.• Manage and lead the technical calls for major incident where required• Participate in business calls to inform the management with resolution progress and workarounds during major incidents• Ensure documentation of workarounds, resolution and recovery actions.• Drive root cause analysis and solution implementation by engaging with the relevant technical teams.•Perform incident analysis to identify clusters of incidents with common symptoms or root causes and initiate problem management for these• Ensure that effective and efficient problem management is performed for all major incidents with customer impact•Preparing and managing change approvals and leading the meetings of the Change Advisory Board (CAB) for OIT•Ensuring appropriate functional and operational change assessment is provided in a timely manner to drive CAB decisions•Monitoring and controlling change execution and timely change documentation in Remedy•The responsibility to ensure effective and timely communication on change implementation and planned and unplanned service impact due to change implementation.• The responsibility to coordinate changes impacting OIT services manages by other Group Technology departments.•creations and operations of ad-hoc reporting to support service improvements activities in OIT department•creations and operations of ad-hoc operativemanagement reports to allow a proper monitoring and measurement of OIT activities and services•maintenance of look-up configuration OIT specific (to be able to extend in reliable way the coverage of OIT KPIs also when the configurations are not available in structured way in some tool).• The role will manage the initial report developments, possible periodical publication, necessary adaptive maintenances of the report requested to support OIT processes and teams.job requirements1 to 3 years Company Industry Telecom / ISP Department/Functional Area IT Software Desired Candidate Profile B.Sc. in Computer , Telecommunications Engineering or Computer Science• 3 / 4 year IT experience (Familiar with Reporting Activities)• Excellent written and spoken English is a must.• Organized for working in a global cooperative team environment.•knowledge of MS Excel, SQL and VBA scripting•data analysis and data representation skills•Very Good Back Ground Technical Knowledge•ITIL Certified is a Must.•Excellent communication skills and presentation skills.•Time Management skills• Working under stress, Dynamic and Customer oriented Keywords OIT Incident Management Specialist REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People Looking for Specialist Jobs also searched Specialist Jobs Expert Jobs Associate Jobs IT-Software Jobs Problem Management Jobs Change Management Jobs Excel Jobs Vodafone View Contact Details Contact Name/ Designation: - Website https://wuzzuf.net/jobs/p/253104-OIT-Incident-Management-Specialist-Vodafone-Cairo-Egypt Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?