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Onboarding/Customer Service Rep

Black Pearl General

Posted on July 12, 2019

1 - 3 years Dubai - United Arab Emirates

Bachelor of Science. Portugese

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Job Description

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Responsibilities:

• Provide timely and accurate responses to client inquiries through various channels, troubleshooting and resolving basic customer queries/complaints
• Responsible for conducting initial KYC processing of new client documents and account opening forms
• Liaising with Compliance team to assess issues of potential non-compliance and provide recommendations to aid the onboarding process
• Monitoring and managing customer service live chat
• Keeping records of customer interactions, transactions, comments and complaints within CRM system
• Communicating and coordinating with colleagues as necessary
• Ensure customer satisfaction and provide professional customer support
• Maintaining a positive, empathetic and professional attitude toward clients at all times
Requirements:
• Fluent English and Portuguese speaker (essential)
• Proven customer support experience
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and best practices
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize and manage time effectively
• Relevant KYC/AML experience with a financial institution (preferred)
• Basic knowledge of financial markets (preferred)


Banking / Financial Services / Broking

Helpdesk / Customer Service / Telecalling

Keywords

Customer Service KYC Analyst AML Analyst Financial Markets

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Black Pearl General

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