Onboarding/Customer Service Rep Black Pearl General Posted on July 12, 2019 1 - 3 years Dubai - United Arab Emirates Bachelor of Science. Portugese Easy Apply Login To ApplyRegister & Apply Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Responsibilities: • Provide timely and accurate responses to client inquiries through various channels, troubleshooting and resolving basic customer queries/complaints • Responsible for conducting initial KYC processing of new client documents and account opening forms • Liaising with Compliance team to assess issues of potential non-compliance and provide recommendations to aid the onboarding process • Monitoring and managing customer service live chat • Keeping records of customer interactions, transactions, comments and complaints within CRM system • Communicating and coordinating with colleagues as necessary • Ensure customer satisfaction and provide professional customer support • Maintaining a positive, empathetic and professional attitude toward clients at all times Requirements: • Fluent English and Portuguese speaker (essential) • Proven customer support experience • Strong phone contact handling skills and active listening • Familiar with CRM systems and best practices • Customer orientation and ability to adapt/respond to different types of characters • Ability to multi-task, prioritize and manage time effectively • Relevant KYC/AML experience with a financial institution (preferred) • Basic knowledge of financial markets (preferred) Company Industry Banking / Financial Services / Broking Department/Functional Area Helpdesk / Customer Service / Telecalling Keywords Customer Service KYC Analyst AML Analyst Financial Markets Login To ApplyRegister & Apply REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People Looking for Customer Service Representative Jobs also searched Dubai UAE All Jobs Customer Service Representative Jobs in Dubai Customer Care Executive Jobs in Dubai Customer Service Executive Jobs in Dubai Customer Service Jobs in Dubai KYC Jobs in Dubai Aml Jobs in Dubai Compliance Jobs in Dubai Customer Service Representative Jobs in UAE Customer Care Executive Jobs in UAE Customer Service Executive Jobs in UAE Customer Service Jobs in UAE KYC Jobs in UAE Aml Jobs in UAE Compliance Jobs in UAE Customer Service Representative Jobs Customer Care Executive Jobs Customer Service Executive Jobs Customer Service Jobs KYC Jobs Aml Jobs Compliance Jobs Black Pearl General For a Forex broker Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?