Home Jobs in UAE Jobs in Dubai Customer Service Representative Jobs in Dubai Customer Service Representative

Onboarding/Customer Service Rep

Black Pearl General

Posted on July 12, 2019

1 - 3 years Dubai - United Arab Emirates

Bachelor of Science. Portugese

Easy Apply

Opening 01

Job Description

Email sent successfully.


• Provide timely and accurate responses to client inquiries through various channels, troubleshooting and resolving basic customer queries/complaints
• Responsible for conducting initial KYC processing of new client documents and account opening forms
• Liaising with Compliance team to assess issues of potential non-compliance and provide recommendations to aid the onboarding process
• Monitoring and managing customer service live chat
• Keeping records of customer interactions, transactions, comments and complaints within CRM system
• Communicating and coordinating with colleagues as necessary
• Ensure customer satisfaction and provide professional customer support
• Maintaining a positive, empathetic and professional attitude toward clients at all times
• Fluent English and Portuguese speaker (essential)
• Proven customer support experience
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and best practices
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize and manage time effectively
• Relevant KYC/AML experience with a financial institution (preferred)
• Basic knowledge of financial markets (preferred)

Banking / Financial Services / Broking

Helpdesk / Customer Service / Telecalling


Customer Service KYC Analyst AML Analyst Financial Markets

Login To ApplyRegister & Apply


Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

Black Pearl General

For a Forex broker
Additional Information Required

Employer has requested some additional information along with your application for this job

Login to Naukrigulf

Continue using

All your activity will remain private