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Online Ordering Growth Manager

Elmenus

Posted on May 21, 2018

4 - 5 years Egypt - Egypt

Bachelor of Business Administration(Management). Any Nationality

Opening 01

Job Description

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elmenus is a venture-backed food discovery startup based in Egypt that serves over 1 Million monthly users. We are building a platform that combines a social, visual and personalized experience to help people discover and order the food they will love. We received a 1.5 Million USD in venture capital in mid 2017 to help us grow faster in the huge global market of food discovery. We are looking for the smartest, most impactful and passionate people to join our food loving team.
We are looking for "Online Ordering Growth Manager" who will be responsible for launching online ordering in Egypt where you will build the order life cycle end to end, develop & optimize the online ordering processes.You will own the restaurant SLAs and customer NPS. You will report to the Chief Operations Officer.
Main Course:
• Lead the exponential growth of online ordering in Egypt, the customer experience, customer retention and restaurant compliance.
• Inspire teams, external resources to follow through on their vision for operations excellence as well as take big ideas and break them into actionable steps with aggressive timelines for completion.
• Structure, train and lead online ordering teams.
• Build end-to-end online ordering processes with the purpose of better efficiency, decreasing order cycle handling time and driving error rate to minimum.
• Decide what solutions to use to build our support center, from ticketing system, telephony system, chat support system & CRM.
• Collaborate with internal teams to ensure our activation center offers our partners (restaurants) the best possible experience.
• Manage restaurants & end users support interactions and strive to improve them.
• Design & implement solutions to collect customers/restaurants feedback about the service and build a compensation/rewarding structure that we can use to compensate/ reward our customers/restaurants respectively.
• Own the restaurant compliance metrics, operational efficiency, and customer satisfaction scores for the ordering service.
• Generate, build processes and define KPIs for restaurants to comply to elmenus standards & SLAs.
• Make the best use of provided financial data in order to increase profitability.


Restaurants / Catering / Food Services

Sales / Business Development

Desired Candidate Profile


Utensils you will need:
• 4-5 years' of relevant experience.
• Bachelor's degree in Business Administration, Logistics or related field
• Proven track record in strategic planning, budgeting, forecasting and metrics.
• High customer service orientation.
• Outstanding communication and linguistic skills (Arabic & English), French is a plus.
• Collect, analyze, and report performance data.
Spices:
• Initiator
• Out of the box thinker
• Foodie
We Serve:
• Flexible hours
• Your comfort is our chief concern, dress for success
• Latest technology gadgets
• A promising career path in a very high learning curve environment.
• Chair & Desk, beanbag or outdoor couch; work wherever you please.
• Regular invites from restaurants and free food at each milestone.
• Food always brings us closer and Thursday breakfast is a big deal for us

Keywords

CRM Ticketing French Forecasting Logistics Customer retention Operations Strategic planning Venture capital Customer service orientation

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