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Opening for Desktop Support-VMware & ITIL- Abu Dhabi-UAE at RAQMIYAT L.L.C in Abu Dhabi - United Arab Emirates

Experience: 5 - 10 yrs. | Opening: 6
Education:Basic - Any Graduation
Nationality: Indian
Industry Type: IT - Software Services
Gender: Male
Functional Area:IT Software Dec 9, 2019


Job Description

Desktop support engineer should be able to perform below tasks.
• Addressing user tickets regarding hardware, software and networking incidents and request on client’s machine.
• Walking customers through installing applications and computer peripherals
• Asking targeted questions to diagnose problems
• Experience on VMWare Virtual Desktop Infrastructure (VDI).
• Experience on Windows operating system (windows 10 and above) and Operating system migration experience. Mac is added advantage.
• Experience encryption Software (e.g. bitlocker)
• Experience on Local area network and troubleshooting experience on cable and wireless network.
• Guide users with simple, step-by-step instructions
• Record technical issues and solution in ITSM tool.
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional
• Help create technical documentation and manuals
• Providing basic training on computer operation and management.
• Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with MIC as organization standards
• Identify, log and resolve technical problems with software applications or network systems
• Identify potential changes and system improvements to present to lead for consideration and implementation
• Ensure that work is carried out within agreed SAL
• Working knowledge of office product, Standard applications.
• Knowledge of network security practices and anti-virus programs
• Excellent problem-solving and multitasking skills
• Customer-oriented attitude

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