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Operation Executive - Customer Service

Overnite Parcels Express

Posted on August 2, 2018

1 - 2 years Dubai - United Arab Emirates

Any Nationality

Opening 01

Job Description

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¢ Manage large amounts of incoming calls.
¢ Generate sales leads.
¢ Identify and assess customers needs to achieve satisfaction.
¢ Build sustainable relationships and trust with customer accounts through open and interactive communication.
¢ Provide accurate, valid and complete information by using the right methods/tools.
¢ Meet personal/customer service team sales targets and call handling quotas.
¢ Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
¢ Keep records of customer interactions, process customer accounts and file documents.
¢ Follow communication procedures, guidelines and policies.

Data Entry / Operations / Back Office Processing

Desired Candidate Profile

¢ Strong phone contact handling skills and active listening.
¢ Customer orientation and ability to adapt/respond to different types of characters.
¢ Excellent communication and presentation skills.
¢ Ability to multi-task, prioritize, and manage time effectively.


Customer Service Executive Customer Complaints Operation Executive Management


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Overnite Parcels Express

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