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Operation Manager - Alexandria

DockanOnline

Posted on January 13, 2020

5 - 7 years Alexandria - Egypt

MBA/PG Diploma in Business Mgmt, Any Graduation. Any Nationality

Opening 01

Job Description

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Operations, Stock, Fulfillment & Warehouses
• Ensure that all operations & logistics related processes associated with each activity are adhered on month, quarter & year-end, and are executed accurately and in a timely manner.
• Ensure that all necessary processes and operations setups are in place to ensure no stock is lost in the office, stock counts are accurate and any variances are fully investigated.
• Ensure adequate stock management tools and processes are in place to enable efficient working across all platforms.
Manage online orders and daily operations
• Lead the Operations & Logistics team, supporting them in achieving their own objectives and solving day-to-day problems whilst adhering to corporate competencies.
• Collate finance-related data (stock levels, stock take, P&P budgets, unit economics, etc...) and disseminate to the related team to enable the completion of related tasks.
• Develop a robust Quality Control system for job-related tasks to ensure there is consistency and best practice applied across the platform, maximizing efficiency and potential for growth.
Customer orders & Orders Service
• Ensure that the team responds to customer orders queries in line with standards set and agreed response times.
• Explore local expectations of customer orders service and service provided by competitors and tailor responses accordingly minimizing losses and maximizing revenue.
• Compile statistics relating to customer orders service performance and produce a variety of reports to analyze data and identify key areas where improvement is required.
• Oversee payment issues and chargeback queries, ensuring that losses are recovered as required.
• Collate useful qualitative feedback from customer orders and share with other managers to assist in product development and adoption of improved practices.
Optimize business process execution & grow the business
• Drive ongoing improvement of operational processes with Top Management to deliver efficiencies, ensuring consistency across the entire operation (e.g. refining Business Bibles & combating Frauds).
• Resolve business issues and problems with Top Management, seeking best practice to achieve a solution without adding further complexity to processes or systems operation and escalate to Top Management as needed.
Cross Department working to support efficiency and growth
• Be Operations and Logistics Management. leader for the Business Team to help lead the strategic development of the Operations and Logistics Mgmt. activities.
• Contribute insight into the strategic direction of the Business team through an understanding of the complexity of all different aspects of the business.
job requirements
5 to 7 years
Bachelor's Degree at least
Internet/E-commerce


Internet / E-commerce / Dotcom

Data Entry / Operations / Back Office Processing

Desired Candidate Profile

Bachelor s degree, MBA preferred
• 5 years of eCommerce operations experience
• Must have the ability to build, foster and nurture relationships with members of the Global team and cross-functional teams.
• Must be highly organized and detail-oriented, with a strong ability to manage multiple projects simultaneously with UN-prompted follow-through
• A background within luxury preferred. Agency experience required.
• Excellent written and oral communications.
• Previous management experience required

Keywords

Operation Manager - Alexandria

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DockanOnline

About this Company
Dockan is the 1st egyptian e-commerce website focusing on egypt market , our dream is
to empower egyptian industry and introduce it to a whole new world of superiority where
egyptian industry rank higher in global market as well as egyptian market, we aim to...
(More)< br>Industry:
Internet/E-commerce
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