Operation Manager - Alexandria DockanOnline Posted on January 13, 2020 5 - 7 years Alexandria - Egypt MBA/PG Diploma in Business Mgmt, Any Graduation. Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Operations, Stock, Fulfillment & Warehouses• Ensure that all operations & logistics related processes associated with each activity are adhered on month, quarter & year-end, and are executed accurately and in a timely manner.• Ensure that all necessary processes and operations setups are in place to ensure no stock is lost in the office, stock counts are accurate and any variances are fully investigated.• Ensure adequate stock management tools and processes are in place to enable efficient working across all platforms.Manage online orders and daily operations• Lead the Operations & Logistics team, supporting them in achieving their own objectives and solving day-to-day problems whilst adhering to corporate competencies.• Collate finance-related data (stock levels, stock take, P&P budgets, unit economics, etc...) and disseminate to the related team to enable the completion of related tasks.• Develop a robust Quality Control system for job-related tasks to ensure there is consistency and best practice applied across the platform, maximizing efficiency and potential for growth.Customer orders & Orders Service• Ensure that the team responds to customer orders queries in line with standards set and agreed response times.• Explore local expectations of customer orders service and service provided by competitors and tailor responses accordingly minimizing losses and maximizing revenue.• Compile statistics relating to customer orders service performance and produce a variety of reports to analyze data and identify key areas where improvement is required.• Oversee payment issues and chargeback queries, ensuring that losses are recovered as required.• Collate useful qualitative feedback from customer orders and share with other managers to assist in product development and adoption of improved practices.Optimize business process execution & grow the business• Drive ongoing improvement of operational processes with Top Management to deliver efficiencies, ensuring consistency across the entire operation (e.g. refining Business Bibles & combating Frauds).• Resolve business issues and problems with Top Management, seeking best practice to achieve a solution without adding further complexity to processes or systems operation and escalate to Top Management as needed.Cross Department working to support efficiency and growth• Be Operations and Logistics Management. leader for the Business Team to help lead the strategic development of the Operations and Logistics Mgmt. activities.• Contribute insight into the strategic direction of the Business team through an understanding of the complexity of all different aspects of the business.job requirements5 to 7 yearsBachelor's Degree at leastInternet/E-commerce Company Industry Internet / E-commerce / Dotcom Department/Functional Area Data Entry / Operations / Back Office Processing Desired Candidate Profile Bachelor s degree, MBA preferred• 5 years of eCommerce operations experience• Must have the ability to build, foster and nurture relationships with members of the Global team and cross-functional teams.• Must be highly organized and detail-oriented, with a strong ability to manage multiple projects simultaneously with UN-prompted follow-through• A background within luxury preferred. Agency experience required.• Excellent written and oral communications.• Previous management experience required Keywords Operation Manager - Alexandria REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People Looking for Operations Manager Jobs also searched Operations Manager Jobs Branch Manager Jobs Assistant Manager Jobs Data Entry Jobs Logistics Management Jobs Daily Operations Jobs Top Management Jobs DockanOnline About this CompanyDockan is the 1st egyptian e-commerce website focusing on egypt market , our dream isto empower egyptian industry and introduce it to a whole new world of superiority whereegyptian industry rank higher in global market as well as egyptian market, we aim to...(More)< br>Industry:Internet/E-commerceSee all Careers and Jobs at DockanOnline More View Contact Details Contact Name/ Designation: - Website https://wuzzuf.net/jobs/p/263477-Operation-Manager---Alexandria-DockanOnline-Alexandria-Egypt Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?