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Operation Manager

Gulf Bank

Posted on May 29, 2019

2 - 5 years Al Kuwait - Kuwait

Bachelor of Business Administration(Management). Any Nationality

Opening 01

Job Description

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* Manage the performance of SCSR / CSR to ensure best productivity and high quality service, in order to provide a range of general banking services to customers.
* Responsible for Branch staff appearance, behaviors and attitudes assuring excellent customer service
delivery within the timelines and according to the Bank Promise at all times to enhance the customers satisfaction.
* Responsible for Cash and is the custodian of the branch vault, ensuring that the cash balances are maintained
at all times.
* Review cash balances and limits to ensure excessive cash is not maintained and that any excesses are reported to Consumer Operations after maintaining the proper approvals, in addition to managing cash movements to and from the branch.
* Authorize tellers transactions on BEAM, check the document and apply the second check on customers signatures for amounts greater than KD 5000/-.
* Checking the tellers vouchers against their journal at EOD, to ensure correctness/availability of all vouchers and necessary documents.
* Approve customers Dormant Accounts Activation requests after verifying customer s personality and
* Communicate with customers in order to resolve their complaints where possible and follow up the unresolved
* Respond to AML Unit enquiries in a timely manner, updating existing customer accounts.
* Daily supervision of key GL s and Suspense Accounts to ensure that they are balanced as per Gulf Bank procedures.
* Escalating all un-reconciled entries, facilitating the closure of pending issues and maintaining monthly
balancing reports.
* Responsible for preparing the quarterly Risk & Controls Self Assessment (RCSA) report to Risk Management,
and following up Minors, PIV and other reports as per bank policies and procedures.
* Respond to Internal/External Audit and Consumer Operations queries in a timely manner, ensuring that the discrepancies pointed out, are corrected immediately, and are not repeated in future.

Banking / Financial Services / Broking

Data Entry / Operations / Back Office Processing

Desired Candidate Profile

Bachelors Business Bachelors Degree in Business administration, Equivalent Qualification training in AML policies
- Good knowledge in branch operations, policies & procedures.
- Good Knowledge of bank Products & Services.
- Excellent rating in the Internal Audit & Internal Control report.
3-5 years of banking operations experience with
2-3 years in Assistance Operations Manager position.
Accreditation / Licensing
CABBM (is a must) Core Competencies
Title and Definition
Functional Competency
Building Customer Loyalty
Meeting and exceeding internal or external customer expectations while cultivating relationships that secure commitment and trust.
Collaborating Working cooperatively with others to help a team or work group achieve its goals
Initiating Action Taking prompt action to accomplish work goals; taking action to achieve results beyond
what is required; being proactive. Managing Work
Effectively managing one s time and resources to ensure that work is completed efficiently
Quality Orientation Accomplishing tasks by considering all areas involved, no matter how detailed; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period
of time.
Work Standards
Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.


Operation Manager


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Gulf Bank

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