Operation Manager Gulf Bank Posted on May 29, 2019 2 - 5 years Al Kuwait - Kuwait Bachelor of Business Administration(Management). Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB * Manage the performance of SCSR / CSR to ensure best productivity and high quality service, in order to provide a range of general banking services to customers.* Responsible for Branch staff appearance, behaviors and attitudes assuring excellent customer servicedelivery within the timelines and according to the Bank Promise at all times to enhance the customers satisfaction.* Responsible for Cash and is the custodian of the branch vault, ensuring that the cash balances are maintainedat all times. * Review cash balances and limits to ensure excessive cash is not maintained and that any excesses are reported to Consumer Operations after maintaining the proper approvals, in addition to managing cash movements to and from the branch.* Authorize tellers transactions on BEAM, check the document and apply the second check on customers signatures for amounts greater than KD 5000/-.* Checking the tellers vouchers against their journal at EOD, to ensure correctness/availability of all vouchers and necessary documents.* Approve customers Dormant Accounts Activation requests after verifying customer s personality andsignature. * Communicate with customers in order to resolve their complaints where possible and follow up the unresolvedones.* Respond to AML Unit enquiries in a timely manner, updating existing customer accounts.* Daily supervision of key GL s and Suspense Accounts to ensure that they are balanced as per Gulf Bank procedures.* Escalating all un-reconciled entries, facilitating the closure of pending issues and maintaining monthlybalancing reports.* Responsible for preparing the quarterly Risk & Controls Self Assessment (RCSA) report to Risk Management,and following up Minors, PIV and other reports as per bank policies and procedures.* Respond to Internal/External Audit and Consumer Operations queries in a timely manner, ensuring that the discrepancies pointed out, are corrected immediately, and are not repeated in future. Company Industry Banking / Financial Services / Broking Department/Functional Area Data Entry / Operations / Back Office Processing Desired Candidate Profile Bachelors Business Bachelors Degree in Business administration, Equivalent Qualification training in AML policiesKnowledge- Good knowledge in branch operations, policies & procedures.- Good Knowledge of bank Products & Services.- Excellent rating in the Internal Audit & Internal Control report.Experience3-5 years of banking operations experience with2-3 years in Assistance Operations Manager position.Accreditation / LicensingCABBM (is a must) Core CompetenciesTitle and DefinitionFunctional CompetencyBuilding Customer LoyaltyMeeting and exceeding internal or external customer expectations while cultivating relationships that secure commitment and trust. Collaborating Working cooperatively with others to help a team or work group achieve its goalsInitiating Action Taking prompt action to accomplish work goals; taking action to achieve results beyondwhat is required; being proactive. Managing WorkEffectively managing one s time and resources to ensure that work is completed efficientlyQuality Orientation Accomplishing tasks by considering all areas involved, no matter how detailed; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a periodof time.Work StandardsSetting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed. Keywords Operation Manager REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People Looking for Operations Manager Jobs also searched Operations Manager Jobs Branch Manager Jobs Assistant Manager Jobs Data Entry Jobs Branch Operations Jobs Banking Operations Jobs Customer Service Delivery Jobs Gulf Bank View Contact Details Contact Name/ Designation: - Website https://gulfbank.taleo.net/careersection/ex/jobdetail.ftl?job=15746&lang=en Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?