The Black Belt is a high-potential member of the Leadership team accountable for accomplishing innovative business process improvements resulting in measurable financial and/or customer loyalty gains by applying the Lean and Six Sigma methodology in his/her assigned area of responsibility (hotel/area/division/corporate).
He/she is a Project Team leader who is an expert in the methodology and tools, and mobilizes the team members, and others in the organization, to accomplish the aggressive goals specified in its Project Charter.
Over the course of a year, he/she would be expected to complete approximately 2 to 6 projects depending on
size, complexity and resources. The Black Belt must both influence others to overcome barriers, and coach/train team members in the methodology. Black Belts report to the GM of either a hotel, area, division or corporate, depending on the specific situation and the Master Black Belt.
Education and Experience
Bachelor s Degree or equivalent education/experience required.
Proven track record of achieving results and managing teams. If coming from hospitality management, appropriate level would be Executive
Committee Member or Department Head (or experience as Divisional or Corporate Director). This role is positioned to develop high-potentials to assume roles with significantly increased responsibilities upon completion of the Black Belt role.
CORE WORK ACTIVITIES
Working with the Master Black Belt (MBB) & Area Black Belt (ABB), refines and updates the Project
Team Charters including problem statements, goals (financial, customer, process), project scope, staffing Team Members (usually assigned part-time to the team), and scheduling.
Plays primary role in selecting Team Members.
Plans and leads Lean operations Reviews for a specific process or the entire business unit. Uses
Lean tools to identify and eliminate waste and ensures buy in of the leadership team for solutions recommended.
Accomplishes the Project Team s goals by applying the DMAIC methodology (including Define, Measure,
Analyze, Improve, Control) and tools, including measurement and statistical analysis tools, and process improvement techniques.
Plans and schedules Project
Team Member assignments and meetings; designs and facilitates productive team meetings; and manages project activities outside of team meetings.
Maintains project on schedule, keeps MBB informed of progress and problems, and attempts to break
down barriers to success of the project.
Leads 1-3 Project Teams and allocates resources such as own time and that of team members to highest
priorities (uses time wisely).
Creates motivated and high-involvement Project Teams by using active listening skills, stimulating
innovation, and providing clear direction and performance rewards/ recognition.
Coaches and trains Team Members in using DMAIC and team skills.
Serves as the voice of the Project Team with Quality Council and MBB, and as the point of contact between
their Team and rest of the organization. Acts as Six Sigma zealot, enthusiastically spreading knowledge about the methods and project successes.
Participates in periodic project reviews with MBB and Quality Council, and shares best practices with
others in the organization.
Assures that the approved project improvements are successfully implemented before Project Team disbands.
Applies performance management and review practices to Project Team Members and contributes to
their regular performance evaluation.
TECHNICAL/JOB SPECIFIC COMPETENCY REQUIREMENTS AND RELATED EXPERIENCE
•Strong effective communicator with PR attitude and skills
•Ability to build rapport with Executive Committee, General Manager(s) and Area Executives
•Strong prfessional personality
•Constructively manage all stakeholders and break barriers
•Ability to build and lead effective and successful teams
•Analyical thinker combined with skills of thinking outside the box
•Ability to effectively use technology such as Internet and software
•Withstanding pressure without it having effect on efficiency or quality
•Open to change and ability to create and drive change
•Ability to deal with ambiguity and a changing environment
•Provn record of driving and delivering Financial Results
•Complete understanding of the importance of the Voice of the Customer
•Fluent written and spoken business English
•Business and industry experience at the strategic and tactical level
•Experience leading major initiatives
•Experience leading cross-functional teams
•Experience managing large-scale projects Strong analytical and diagnostic skills
•Ability to breakdown cultural barriers
•2 weeks of required Six Sigma-specific training