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Operational Innovation Manager

Four Points

Posted on September 11, 2019

1 - 2 years Dubai - United Arab Emirates

Any Graduation. Any Nationality

Opening 01

Job Description

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The Black Belt is a high-potential member of the Leadership team accountable for accomplishing innovative business process improvements resulting in measurable financial and/or customer loyalty gains by applying the Lean and Six Sigma methodology in his/her assigned area of responsibility (hotel/area/division/corporate).
He/she is a Project Team leader who is an expert in the methodology and tools, and mobilises the team members, and others in the organization, to accomplish the aggressive goals specified in its Project Charter.
Over the course of a year, he/she would be expected to complete approximately 2 to 6 projects depending on size, complexity and resources. The Black Belt must both influence others to overcome barriers, and coach/train team members in the methodology. Black Belts report to the GM of either a hotel, area, division or corporate, depending on the specific situation and the Master Black Belt.
Working with the Master Black Belt (MBB) & Area Black Belt (ABB), refines and updates the Project Team Charters including problem statements, goals (financial, customer, process), project scope, staffing Team Members (usually assigned part-time to the team), and scheduling.
Plays primary role in selecting Team Members.
Plans and leads Lean operations Reviews for a specific process or the entire business unit. Uses Lean tools to identify and eliminate waste and ensures buy in of the leadership team for solutions recommended.
Accomplishes the Project Team s goals by applying the DMAIC methodology (including Define, Measure, Analyze, Improve, Control) and tools, including measurement and statistical analysis tools, and process improvement techniques.
Plans and schedules Project Team Member assignments and meetings; designs and facilitates productive team meetings; and manages project activities outside of team meetings.
Maintains project on schedule, keeps MBB informed of progress and problems, and attempts to break down barriers to success of the project.
Leads 1-3 Project Teams and allocates resources such as own time and that of team members to highest priorities (uses time wisely).
Creates motivated and high-involvement Project Teams by using active listening skills, stimulating innovation, and providing clear direction and performance rewards/ recognition. Coaches and trains Team Members in using DMAIC and team skills.
Serves as the voice of the Project Team with Quality Council and MBB, and as the point of contact between their Team and rest of the organization. Acts as Six Sigma zealot, enthusiastically spreading knowledge about the methods and project successes.
Participates in periodic project reviews with MBB and Quality Council, and shares best practices with others in the organization.
Assures that the approved project improvements are successfully implemented before Project Team disbands.
Applies performance management and review practices to Project Team Members and contributes to their regular performance evaluation.
Builds Personal Effectiveness
Acts with Integrity
Communicates Effectively
Exhibits Self-Confidence
Makes Effective Decisions
Builds Team Effectiveness
Builds Relationships
Facilitates Open Communication
Fosters Teamwork
Supports Team Diversity
Develops People
Attracts, Develops & Retains Talent
Inspires Trust
Leads By Example
Leads Learning in the Organization
Builds Competitive Advantage
Creates Strategic Focus
Demonstrates Financial Acumen
Drives Business Results
Fosters Customer Focus
Creates a High Performance Culture
Demonstrates Functional Excellence
Executes Effectively
Motivates & Inspires Others
Takes Ownership
Drives Change & Innovation
Builds Support for Change
Drives Continuous Improvement
Identifies & Applies Best Practices
Technical/Job-specific Competency requirements and related experience
Strong effective communicator with PR attitude and skills
Ability to build rapport with Executive Committee, General Manager(s) and Area Executives
Strong professional personality
Constructively manage all stakeholders and break barriers
Ability to build and lead effective and successful teams
Analytical thinker combined with skills of thinking outside the box
Ability to effectively use technology such as Internet and software
Withstanding pressure without it having effect on efficiency or quality
Open to change and ability to create and drive change
Ability to deal with ambiguity and a changing environment
Proven record of driving and delivering Financial Results
Complete understanding of the importance of the Voice of the Customer
Fluent written and spoken business English
Business and industry experience at the strategic and tactical level
Experience leading major initiatives
Experience leading cross-functional teams
Experience managing large-scale projects Strong analytical and diagnostic skills
Financial management
Ability to breakdown cultural barriers
2 weeks of required Six Sigma-specific training
Education and Experience
Bachelor s Degree or equivalent education/experience required.
Proven track record of achieving results and managing teams. If coming from hospitality management, appropriate level would be Executive Committee Member or Department Head (or experience as Divisional or Corporate Director). This role is positioned to develop high-potentials to assume roles with significantly increased responsibilities upon completion of the Black Belt role.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Hotels / Hospitality

Sales / Business Development


Operational Innovation Manager


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Four Points

Founded by J. Willard and Alice Marriott in 1927, Marriott International, Inc. is a leading global lodging company headquartered in Washington, DC in Bethesda, Maryland. It has over 6,000 properties in nearly 122 countries- Middle East & Africa (245 properties, 29 countries), Europe (512 properti es, 37 countries), United States & Canada ( 4,526 properties, 2 countries), Caribbean & Latin America (225 properties, 33 countries), and Asia-Pacific (572 properties, 21 countries). Marriott International, a FORTUNE 500 Company, started its operations in the Middle East in 1980 with Riyadh Marriott Hotel in Saudi Arabia.

Marriott’s portfolio of brands includes JW Marriott and Marriott Hotels, the flagship brand of Marriott with over 500 international locations, along with the other 30 brands. The ever-evolving and award-winning brands of the organization continue to bring in customer satisfaction by offering exceptional amenities and attentive guest care that sets the industry standards. Known as one of the ‘best employers’, Marriott maintains a work culture that puts its people first. The organization offers excellent benefits and career paths that help its employees to grow professionally and personally. Marriott International promotes innovation, diversity, teamwork and a thriving culture. Marriott International’s merger with Starwood Hotels & Resorts has strengthened its position as the best travel company in the world.

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