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Operations 2Nd Level


3 - 5 years Cairo - Egypt

Bachelor of Technology/Engineering(Other Engineering). Any Nationality

, Posted on May 17, 2018 1 Opening

Job Description

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We are now looking for a Second Level Operations Specialist that will be responsible for the coordination, management, execution and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations. This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
You will help with Assurance support activities
• Incident management
• You will assist with Problem management
• System administration
• And you will work with Billing operations
Key Job Requirements
• Bachelor level, in Engineering, Information, or Telecommunications
• 3-5 years experience of deploy system test and lead testing team.
• ISEB/ISTQB software testing qualifications would be an advantage
Additional Requirements
• Knowledge of Managed Service telecom operations practice
• Knowledge in the Operation Support System Radio and Core (OSS-RC)
• Hands on experience in JAVA and UNIX
• Knowledge sharing and collaboration skills
• Ericsson knowledge
• English skills
• Delivering results & meeting customer expectations
• Analyzing
• Working with people
• Creating & innovating
• Applying expertise & technology

Industry Type : Consumer Durables / Consumer Electronics
Functional Area : Data Entry / Operations / Back Office Processing


Unix Telecom System Administration Billing Incident Management Problem Management Assurance Stock Exchange

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Ericsson is the driving force behind the Networked Society where every person and every industry is empowered to reach their full potential. Mobility, broadband and the cloud are transforming the world, enabling industries and society to provide better services, capture new opportunities, improve bu sinesses, increase efficiency, and create new user experiences.
Our services, software and infrastructure support every major telecom operator in the world. The transformation that this brings allows people, business and society to fulfill their potential and create a more sustainable future.
With some 115,000 employees and customers in 180 countries, we combine global scale with technology and services leadership. We support networks that connect more than 2.5 billion subscribers. 40 percent of the world s mobile traffic is carried over Ericsson networks. And our SEK 100 billion investment in research and development over the last three years ensure that our solutions and our customers are at the forefront of innovation.
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