Operations Control Center Officer

Road and Transport, RTA Dubai

Location: UAE
Location: Dubai
Industry: Government Administration
Function: Logistics-Transportation
Gender: Any
Candidate Nationality: UAE Nationals Only
Candidate Preferred Location: Any
Job Type: Full-time

Core Duties

* Prepare daily operational reports including incident and performance updates for Dubai s transport network
* Respond to unplanned events received through EMMS C2, Dubai Police, and other agencies, verifying notifications with tools such as CCTV, GIS maps, and OCC communication
* Monitor and govern operations across traffic, bus, metro, tram, marine, taxi, and smart monitoring OCCs to ensure service availability and compliance with procedures
* Operate Mobile Command Vehicles (MCVs) during emergencies and major events, relaying updates to main and command control rooms
* Escalate service disruptions and emergency-level incidents to relevant authorities immediately
* Oversee planned event and crowd management operations at transport hubs through CCTV and OCC systems
* Handle emergency and crisis communications through IMMCS, TETRA radios, SMS, and emergency call systems, ensuring proper documentation and escalation
* Register incidents in EMMS C2 and document actions taken by OCCs in accordance with approved procedures
* Support coordination between internal teams and external entities during crises, ensuring timely reporting to supervisors
* Perform additional duties assigned by the direct line manager or Department Director

Candidate Requirements

* Diploma or Bachelor s degree in Business Administration or equivalent from an accredited university
* Diploma holders require 5 years of experience; Bachelor s holders require 0 2 years of experience
* Previous experience in operational control centers or transport network management preferred
* Strong knowledge of transport monitoring systems such as EMMS C2, IMMCS, AVM, and iTraffic
* Strong analytical, problem-solving, and reporting skills with high attention to detail
* Ability to work under pressure and handle emergencies in a 24/7 shift environment
* Excellent communication and teamwork skills for coordinating with multiple stakeholders