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Operations Coordinator - Freight Forwarding

Platinum Shipping Services

Posted on November 28, 2019

2 - 3 years Riyadh - Saudi Arabia

Any Graduation. Any Nationality

Opening 01

Job Description

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To ensure the smooth facilitation and processing of customer s shipments within required Standard Operating Procedures and time frames. To provide full customer service support to allocated account.
Key duties and responsibilities:
Receiving bookings from Customers to arrange shipments from point of origin to final delivery point.
Instructing overseas partners to arrange shipments from point of origin and maintaining communication with them to ensure shipments are arranged and booked accordingly.
To provide quotations to overseas partners and customers.
To communicate and update customers on a regular basis on the status of their shipments.
To request information from customers for the preparation & submission to the Customs system and for delivery to the customer avoiding unnecessary delays.
To negotiate the rates with overseas partners, carriers, and local transporters to guarantee the best cost for customers inquires
To create jobs in the operating systems.
To liaise with Shipping lines, LCL operators and service providers, arranging release, delivery and payment of charges in a timely manner.
To resolve service failures, delays or problems with partners, Shipping lines, LCL operators and service providers to the satisfaction of the customer and the company
To update and maintain shipping line rates and customer schedules
To maintain and pass KPI service standards
To support the management and account managers/BDM s by providing your experience and knowledge to enable them to develop new business opportunities and maintain good relations with existing customers.
To work effectively with other team members to ensure good operating procedures and practice.
job requirements
2 to 3 years
Not Specified at least
Logistics and Supply Chain Transportation Warehousing


Logistics / Supply Chain

Desired Candidate Profile

Minimum bachelor degree in any related study
• Minimum 2 years' working experience in Freight Forwarding
• Proficient in Microsoft Office
• Possesses thorough operational knowledge of other regulatory procedures and legislative requirements

Keywords

Operations Coordinator - Freight Forwarding

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Platinum Shipping Services


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