Operations Executive Qlub

Posted on 24 Oct

Experience

0 - 2 Years

Education

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities


What you ll be doing

  • Onboarding

    • Schedule and manage merchant onboardings in your assigned area/city.

    • Train restaurant staff on-site, virtually, and over the phone to ensure smooth adoption.

  • Account Management & Support

    • Build and maintain strong relationships with restaurant partners.

    • Conduct regular visits and mystery shops to ensure staff remain confident in using the product.

    • Handle merchant queries quickly and ensure a seamless experience.

  • Process & Continuous Improvement

    • Identify opportunities to improve onboarding and support processes.

    • Work with regional/global operations and tech teams to resolve issues efficiently.

  • Product Feedback

    • Share insights from the field with Product and Tech teams.

    • Test new features and provide practical feedback to improve functionality.

Desired Candidate Profile

What we re looking for

  • Bachelor s degree in Business, Operations, or related field.
  • Fluency in English & Arabic is a must.
  • Valid driving license and access to a car.
  • 0 2 years of experience in operations, client-facing, or hospitality roles.
  • Strong communication and relationship-building skills.
  • Organized, reliable, and able to manage time effectively in a fast-paced environment.
  • Comfortable with Excel/Google Sheets; analytical mindset is a plus.
  • Self-motivated, proactive, and eager to hustle to get things done.
  • Entrepreneurial spirit excited to contribute to a growing startup and make a visible impact.

Department / Functional Area

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Qlub

Why qlub?

Qlub is revolutionizing the dining experience with ultra-fast, seamless payment solutions. Our technology enables customers to pay in seconds by scanning a QR code no app download required. From Pay-at-Table QR payments and Digital Menus to Order-and-Pay tech, Payment Links, and SoftPOS terminals, qlub streamlines the entire payment process, making it faster and more convenient for both diners and restaurants. Plus, splitting the bill with friends has never been easier!

We help restaurants focus on what they do best: providing exceptional dining experiences. By removing payment hassles, we increase table turnover and improve operational efficiency, boosting profits. Features like analytics, instant tipping and reviews, and automated accounting empower restaurants to thrive in today s digital-first world.

We re a fast-scaling fintech start up transforming payment solutions that go beyond the normal payment methods. Backed by leading investors including Mubadala, E&, Shorooq & Mastercard we have just secured a $30 million investment to drive our next phase of growth - this makes our total raised capital $72 million! This marks one of the largest start up investment rounds in the Middle East and this is just the beginning. Over the past year, we ve nearly doubled in size, expanded globally, and continue to grow our network of clients and partners, with our GMV reaching 3x!

This is more than a job, this is a mission to transform qlub and power its growth, we re building high-performing, diverse teams and that s where you come in!

Read More

https://careers.qlub.io/jobs/6560462-operations-executive

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