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Operations Lead


Posted on August 13, 2019

4 - 5 years Other - Kuwait

Any Nationality

Opening 01

Job Description

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Implementing good processes to insure a high productivity and excellent level of customer satisfaction.
Provide insightful data to guide decision making and provide proactive solutions
Create performance management dashboard and provide regular analysis on logistics performance - productivity, quality, employee performance
Allocating resources, reviewing progress and making mid-course corrections
Manage a number of teams to minimise churn and maximise productivity
To lead day to day operations through the teams, ensuring completion of work is accurate, efficient and cost effective to meet organisational plans within established budget and timescales.
Own and lead management of our key partner- Riders journey related to the delivery experience
Capitalise on a deep understanding of partners interest and intent to design and deliver enhancements that continuously remove friction in the funnel to optimise conversion rate.
Constantly maintain an over-supplying effort by keeping a healthy pipeline of leads, by efficiently scheduling and training and effectively retaining drivers on the platform
Actively moderate (bring people together), leverage, provide incentives and lead the driver community to shape the best service quality to users and the best worth for drivers

Hotels / Hospitality

Data Entry / Operations / Back Office Processing

Desired Candidate Profile

At least 4-5 years experience in a senior role involving team management, project management, ownership of budget and costs structure
In depth understanding of an operations function
Strong analytical skills to make data-driven decisions for operational and economical improvements
Exceptional organizational skills and attention to detail
Confident communication skills for reporting to stakeholders at different levels, ability to influence people across the organization
Ability to communicate in English and Arabic (verbal & written) with internal and external customers
Strong understanding of Kuwait market


Operations Lead


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When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city. Fast forward 5 years and we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide.

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.

We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allow us to deliver our orders in under 30 minutes.

And we’re just getting started

The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it’s clear that our journey in the food sector has only just begun.

We are already a multi-billion dollar company that is more than doubling in size every year. Deliveroo came top in the FT’s’ list of Europe’s fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte’s ‘UK Top 50’ two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us.
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Website https://boards.greenhouse.io/deliveroo/jobs/1636364

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