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Operations Manager

Victory Link

7 - 10 years Cairo - Egypt

Any Nationality

, Posted on June 6, 2018 1 Opening

Job Description

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Coordinate, supervise, manage and monitor the workings of the team.
• Improve the operational systems, processes and support better management reporting, information flow.
• Schedule the requests/acquisition of the team.
• Manage handling complaint requests from Operators.
• Supervise sending promotional messages bulk campaigns, advertising in compliance with all NTRA and Operators guidelines and rules.
• Supervise and coach team leaders and create weekly team schedules to ensure appropriate coverage of work activities.
• Investigate and set standards for general quality dealings.
• Work with team leaders to establish procedures, standards, systems and processes.
• Determine training needs for content and QA teams.
• Record, analyze and distribute statistical information.
• Monitor workflow, service, and team performance.
• Improve the workflow with new ideas.
• Responsible for scheduling, tracking and reporting all bulk campaign requests.
• Generates frequent reports for management.

Industry Type : Hotels / Hospitality
Functional Area : Data Entry / Operations / Back Office Processing

Desired Candidate Profile

7 - 10 Years of experience in call center operations industry
• Strong Organization Skills
• Reporting Skills
• Leadership Skills
• Time management Skills
• Attention to details


Customer service Workflow Scheduling Operations Call center operations Management reporting Complaint handling Time management Team management Advertising

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Victory Link

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