Operations Manager

Confidential Company

Key Responsibilities:

• Operational Management:
  Oversee and manage the daily operations of Axiom's retail stores, warehouses, and service centers.
  Develop and implement operational policies and procedures to enhance efficiency, reduce costs, and improve service delivery.
  Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and initiate corrective actions.
  Ensure all operational activities comply with company standards, legal regulations, and industry best practices.
• Supply Chain and Logistics:
  Manage the end-to-end supply chain, including procurement, inventory control, and logistics.
  Work closely with procurement and logistics teams to ensure optimal stock levels and timely delivery of products to retail locations.
  Implement and maintain robust inventory management systems to minimize shrinkage and stock inaccuracies.
• Team Leadership and Development:
  Lead, mentor, and motivate a team of operations staff, including store managers, supervisors, and warehouse personnel.
  Conduct regular performance reviews and provide ongoing training and development to enhance team skills and performance.
  Foster a positive and collaborative work environment that emphasizes accountability and continuous improvement.
• Financial and Budget Management:
  Manage and control the operational budget, ensuring activities are conducted efficiently and within financial constraints.
  Contribute to financial forecasting and reporting, providing insights on operational costs and profitability.
  Identify opportunities for cost savings and process improvements to maximize the company's financial performance.
• Stakeholder and Vendor Relations:
  Serve as a key point of contact for external partners, including suppliers, vendors, and service providers.
  Negotiate and manage service level agreements (SLAs) with vendors to ensure high-quality service and cost-effectiveness.
  Collaborate with cross-functional departments (e.g., Sales, Marketing, HR) to ensure operational goals are aligned with overall business objectives.
• Quality Assurance and Customer Service:
  Develop and enforce quality control measures for products and services.
  Ensure a high standard of customer service is maintained across all operational touchpoints.
  Handle and resolve complex operational issues and customer escalations in a timely and effective manner.