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Experience
3 - 10 Years
Job Location
Education
Bachelor of Technology/Engineering(Electronics/Telecomunication)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Responsibilities:
- Own the end-to-end operations of the NOC, ensuring 24/7 monitoring, rapid incident detection, and resolution across all managed infrastructure.
- Track and report on operational KPIs, including uptime and MTTR, driving continuous improvement to exceed SLA targets.
- Administer network management systems and champion automation initiatives through scripting to improve efficiency.
- Manage partner SLA reporting cycles, present performance reports, and oversee incident escalation handling.
- Lead, mentor, and develop a team of NOC engineers, and foster a culture of accountability.
- Partner with Project Delivery, Technical Pre-Sales, and Commercial teams to align operations with business growth objectives.
- Ensure all operational activities comply with EZELINK's internal security policies and applicable UAE telecom regulations.
Desired Candidate Profile
Preferred Qualifications:
- Bachelor's degree in a technical discipline with 7 10 years of progressive experience in IT/Telecom infrastructure, including 3+ years in a managerial capacity.
- Industry certifications such as CCNA, CWNA, CompTIA Network+, or Linux Professional Institute.
- Strong, hands-on Linux system administration skills, including shell scripting and server hardening.
- Solid knowledge of WiFi technologies and WLAN security protocols.
- Demonstrated experience overseeing NOC operations, building incident management frameworks, and managing SLA delivery.
- Proficiency with network monitoring platforms and a strong command of TCP/IP networking fundamentals.
- Prior working experience in the GCC / MENA region is a strong advantage.
Department / Functional Area
Keywords
- Operations Manager
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