Operations Manager

Miral Experiences

Plan, book and deliver on and off job training as required to ensure best possible service standards as well as colleague development

Ensure departmental policies, procedures and performance standards are being implemented and maintained throughout their area

Review departmental policies, procedures and performance standards to ensure these are up to date, correct and propose changes as appropriate to ensure high levels of customer service and safety

Ensure any service delivery defects are resolved and identify any trends and share observations and suggestions with their manager

Review satisfaction results for their areas and identify any trends and share observations and suggestions with their manager

Review accuracy of any checklists and records completed in their area and analyze

Participate in daily operations alongside their colleagues setting a positive example

Foster a harmonious atmosphere among colleagues in their area and brings team members together through team activities

Manage daily operation of the park, including TKCA tour guides, transport, and arrival

Serve as a first responder in the emergency action plan

Conduct scheduled safety audits and record results as directed

Ensure guest, colleagues and contractor safety at all times

Leads and executes events to include: Marquee and seasonal celebrations, Corporate functions, Team buildings, Static installations, Interactive guest activities, Other events promoted by the company.

Develops event operational guidelines for the facility as a whole and leads event operations

Provides strategic feedback on all aspects of event development, installation, operation and derig to enhance future offerings

Ability to develop and lead the execution of corporate and family events within a specific set of logistical criteria; report creation and distribution; schedules creation and execution; development of event materials

Ensures that all SOPs are followed

Perform Duty Manager shifts as needed by the business

Perform all other duties as directed by management

Essentials

Venue management experience; project management

Basic technical knowledge

2-4 years experience in operations and entertainment

Computer skills

Customer service knowledge

Technical Knowledge