Operations Manager

QBE Insurance

Your New Role

• Lead the delivery of a high-quality operations service to both insurance and reinsurance underwriting teams, ensuring outputs are accurate, timely and aligned to defined service standards
• Manage and develop a team, providing coaching, feedback and support to enable strong individual and team performance
• Oversee the distribution and prioritisation of workload to ensure processing, invoicing and credit control activities are completed in line with SLAs
• Monitor team performance across production, quality and productivity metrics, providing insights and reporting to senior stakeholders
• Build strong relationships with internal stakeholders including underwriting, finance and credit control teams to ensure seamless operational delivery
• Maintain oversight of premium processing, payment tracking and financial reporting, ensuring accuracy and visibility of key data
• Establish and continuously improve operational processes, identifying opportunities to enhance efficiency, controls and service delivery
• Ensure robust governance frameworks are in place, proactively identifying risks and maintaining appropriate controls and reporting structures
• Manage resource planning and forecasting to ensure the team is effectively structured to meet business demand, including peak periods
• Collaborate with external partners including brokers and insurance companies where required, supporting relationship management and issue resolution

About You

• Demonstrated experience within insurance operations, preferably supporting underwriting teams
• Experience guiding or supporting others, with the ability to motivate, coach and develop individuals to perform at their best
• Proven ability to take ownership of responsibilities and operate with increasing levels of accountability
• Confident working with data and using it to monitor performance, identify trends and support decision-making
• Strong stakeholder management skills, with the ability to build effective relationships across teams and functions
• A proactive mindset with a focus on continuous improvement, identifying opportunities to enhance processes and service delivery

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

To learn more about benefits of working with us, click Rewarding our people - QBE European Operations