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Operations Manager

Burberry Limited

Posted on May 25, 2018

2 - 3 years Riyadh - Saudi Arabia

Any Nationality

Opening 01

Job Description

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Lead operational excellence within the store, ensuring all operational procedures are commercially managed to ensure the highest standard and most efficient delivery of the customer experience.

Support the General Manager with all policies and procedures to streamline and safeguard the store

Act as the General Manager or Assistant General Manager when appropriate to ensure the efficient running of the store, both front and back of house

Manage the sales floor efficiency through operational support roles i.e. Cashiers, Wrappers and Runners to ensure they are effectively supporting the sales floor and enhancing customer experience and sales

Ensure the store has substantial operational support and staff schedules are optimised to match customer traffic flows and operational demands

Manage the Stockroom and all related policies and processes i.e. deliveries (potentially overnight), dispatches, inventory etc
Drive for Results

Assist the General Manager in overseeing the Asset and Profit Protection function influencing service delivery and minimising loss

Ensure all Health and Safety legislation and processes are adhered to

Ensure the store building and all internal areas are maintained to the highest standard both front and back of house, including responsibility for store Housekeeping

Drive the digital strategy and ensure employees are engaged with new digital initiatives. Embrace new technology and be flexible and reactive to leverage technology initiatives in all areas of the store

Recruit, on-board and develop all store operational support. Lead the store Operations team, fostering a coaching environment
Brand Protection

Cascade company communications to all members of the store team and lead by example when embracing brand messages

Be the ultimate Brand Ambassador, seen by others as a beacon of the brand and bring to life Burberry s core values Protect, Explore, Inspire

Ensure you emanate the Burberry Leadership behaviours when dealing with all areas of the store and business

Ability to demonstrate excellent leadership and people management skills.

Proven ability to network, recruit, train, develop and assess.

Proven commercial awareness and ability to problem solve in minimising risks and overcoming obstacles.

Proven ability to work in highly pressured roles.

Ability to be flexible and agile to meet business needs.

Demonstrate sound commercial and brand awareness.

Proven strong operational performance within a high volume and high turnover retail environment. Other relevant service sector experience will be considered.

Technical proficiency with SAP and MS applications.


Installation / Maintenance / Operations / Repair


Operations Manager SAP Housekeeping Product design Digital marketing Agile Operational excellence operational support digital strategy Brand awareness People management skills


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Burberry Limited

Founded in 1856, Burberry today remains a quintessentially British brand, with a closely connected, creative thinking culture at its heart. Burberry believes that to be a great brand it must also be a great company and constantly leverages the energy of its culture. Headquartered in London, the bra nd has built a global reputation for innovative product design, digital marketing initiatives and dynamic retail strategies
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