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Operations Manager

GfK

Posted on August 9, 2019

1 - 2 years Riyadh - Saudi Arabia

Any Nationality

Opening 01

Job Description

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Job Description
Key Activities
• Ensures the team meets the needs of the Industry/Product Teams.
• Develops and promotes a service-oriented culture within the team and Operations as a whole.
• Implements and follows global standard procedures and processes.
• Ensures global quality guidelines, especially documentation of working processes.
• Ensures professional workload management and monitors workload as well as optimizing staff utilization.
• Overall responsibility for people development/career progression within the local Ops unit.
• Evaluates team performance, identifies areas for improvement and implements either training or processes to support improvement.
• Develops skills in the local Ops unit across methodologies, industries and specialisms so that the team can offer consultation to the Commercial Teams.
• Uses the expertise developed within the country to support the development of colleagues in other Ops teams, through coaching and mentoring.
• Clearly communicates global and local strategy to the teams; sets goals, provides direction and guidance to direct reports.
• Responsibility for the Operation unit budget, monitors key metrics for the team i.e. project management budgeted versus actual hours, team utilization.
• Identifies efficiencies in the workflow, in management the studies/program and implements these.
• Ensures cost saving opportunities by using the Global Service Centers.
• Establishes and maintains excellent working relationships with the Global Service Centers.
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Can there be a better place to take center stage in the digital revolution?
We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit. We make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions. We are excited to get to know you.


Advertising / PR / Event Management

Data Entry / Operations / Back Office Processing

Keywords

Operations Manager

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GfK

About Us
GfK connects data and science. Innovative research solutions provide answers for key business questions around consumers, markets, brands and media now and in the future. As a research and analytics partner, GfK promises its clients all over the world Growth from Knowledge .

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