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Operations Specialist

ASWAQ Financial

2 - 3 years Cairo - Egypt

Any Graduation. Any Nationality


, Posted on May 31, 2018 1 Opening

Job Description

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Responsible for acting as a liaison between customers, Vendors and the company, handle customer requests, process orders, and provide information about our services and products.
Job Description :
• Handle customer requests and inquiries..
• Open and maintain customer accounts by recording account information.
• Serves customers by providing product and service information; resolving product and service problems.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Created call sequencing flow chart, resulting in increased customer satisfaction.
• Keep records of customer interactions, process customer accounts and file documents.
• Handle emails as per business needs.
• Preparing offer and contract for customers.
• Communicate with vendors & Issuing a purchase order.
• Follow up on outstanding orders and status.
• Filing and data archiving.


Industry Type : Oil & Gas / Petroleum
Functional Area : Data Entry / Operations / Back Office Processing

Desired Candidate Profile

Bachelor's degree in English.
• Fluency in English.
• 2-3 Years of experience.
• Gender: Female.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize and manage time effectively.
• Interested to work in Customer Service Representatives.
• Preferably resident in Maadi.

Keywords

Customer service CRM Logistics Supply chain Customer support operations Operations management Customer satisfaction Archiving Management

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ASWAQ Financial


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