Order Care Manager

Ninja

Posted 30+ days ago

Experience

4 - 9 Years

Job Location

Riyadh - Saudi Arabia

Education

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Key Responsibilities:

  • Manage and supervise the order care team, ensuring smooth operations in order processing, tracking, and issue resolution.
  • Develop and implement order management procedures to optimize efficiency and minimize errors in order fulfillment.
  • Oversee the troubleshooting process for order-related issues and ensure timely resolution of customer inquiries.
  • Monitor order metrics and performance indicators; generate reports to assess team performance and identify areas for improvement.
  • Collaborate with inventory, logistics, and sales teams to ensure optimal stock levels and fulfillment capacity.
  • Provide training and support to team members to foster their development and enhance team performance.
  • Maintain strong relationships with key partners and communicate effectively to resolve any order-related concerns.
  • Continually seek feedback from customers and team members to improve order processes and customer satisfaction.

Desired Candidate Profile

  • Bachelor's degree in Business Administration, Supply Chain Management, or a related field.
  • 4+ years of experience in order management, customer service, or a related field.
  • 2+ years of experience in a supervisory or management role.
  • Strong analytical skills with the ability to interpret data and make informed decisions.
  • Excellent communication and interpersonal skills, with a strong focus on customer satisfaction.
  • Proficient in order management systems and CRM software.
  • Highly organized with exceptional problem-solving capabilities.
  • A proactive and energetic approach to managing teams and processes.

Company Industry

  • Internet
  • E-commerce
  • Dotcom

Department / Functional Area

  • Administration

Keywords

  • Order Care Manager

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Ninja

https://apply.workable.com/ananinja/j/739F88F88E/