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Order Delivery Manager


Posted on August 10, 2018

2 - 3 years Other - Egypt

Any Nationality

Opening 01

Job Description

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the ODM is Responsible for the End to End RFC management and is accountable for Managing all functions acting in the service Transition chain, from the customer sign off of the RFQ until handover to service operations team, when Ensuring that the service Transition process is fully applied and no deviation is observed.
-he/She is to manage several RFCs (for small to medium accounts) in parallel as per his/her workload capacity and is accountable for their successful Delivery, on time and right first time.
-the ODM activities are part of the service Transition change management activities within the service Transition lifecycle of an RFC and are applied to all types of network services RFQ
-the ODM is to have Good understanding of the industry to which Orange business services customer belongs, as Well as a broad understanding of the Orange business services environment.
-is Responsible for the End-to-End service Transition process up to the first billing report.
-is fully empowered to drive the Delivery and Take decisions on:
o order prioritization
o resource allocation
o Delivery Schedule set up
o issue/risk management
o proactive communication to client
o escalations
-is Responsible for the order quality and database accuracy by Ensuring that
o all team members are using correct and consistent Data to Deliver the order
o the order closure status and to align all systems If a misalignment has occurred
-is Responsible for the time management:
o estimate times for all activities and Prepare Delivery schedule.
o Control performance to meet the deadlines according to the Schedule

IT - Software Services

IT Software

Desired Candidate Profile

about you
Ability to:
- Communicate, organize face to face customer meeting
- Manage a team with different profiles and specific skills
- Organize, plan and manage by himself the delivery of a standard order
- Organize, plan and manage the delivery of complex order following the guidelines of a PM
- Understand network architecture and components
- Speak English, German is a huge plus
- Work in a virtual team environment.
Education , qualifications , and certifications:
-Degree/Equivalent in telecommunications field, preferred (Also in business administration, mass communications can be acceptable)
-A degree or diploma or Project Management Institute (PMI) certification or equivalent (Desirable)
-2 to 3 years of experience in delivery management of service towards multinational corporations
-Solid understanding of Orange Business Services solutions (Desirable )
-Extensive expertise of Orange Business Services tools and systems (Desirable )
-Understanding of corporate governance within complex organizations (Desirable )


Project Management Billing Risk Management Change Management Rfq Service Operations Resource Allocationiness Services Network Services


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Located in Al Dhafra Region, Abu Dhabi, Nawah Energy Company is the leading nuclear operator, contributing to the UAE’s civil nuclear program. The company was founded in 2016 as a subsidiary of Emirates Nuclear Energy Corporation (ENEC). It is a result of the joint venture between ENEC and Kore a Electric Power Corporation (KEPCO). Nawah Energy Company ensures adherence to the highest international standards of safety, quality and security, while maintaining operational transparency. Nawah plans to generate 5,300 megawatts of low-carbon electricity from 2020, and meet around 1/4th of the total electricity requirements of the UAE, while improving the quality of life.

Nawah Energy Company aims to protect the UAE environment by reducing carbon dioxide emissions by 12 million tons annually. It is a multinational, multicultural and Emirati-led company, which provides a dynamic work environment to top national and international talent and offer them with opportunities to grow. The company looks out for qualified and dedicated professionals with the ability to perform well as per the business requirements. Offering competitive remunerations and a good word environment to cater to the dynamic requirements of the esteemed clients, Nawah Energy Company aims at building a multi-skilled workforce.

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