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Order Management - Agent


Posted on September 12, 2019

3 - 4 years Cairo - Egypt

Any Graduation. Any Nationality

Opening 01

Job Description

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Job Description
To ensure that OM customers are served from/in the managing branch; to ensure that the right data is entered in the right place at the right time. Our systems must reflect reality in that they must show the true location of the freight and associated POs.
Major Duties and Responsibilities
• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operating system
• Track and trace Order Management files
• Ensure timely clearance and delivery of freight to customer for Import shipments
• Ensure documents are sent timely and arrival notices communicated to destination
for Export shipments
• Ensure accurate and timely client and vendor billing
• Interact with our customers in arranging their international shipments, meeting
customer service standards.
• Meet compliance at all times to regulations. This includes internal policies
and procedures such as Operational Process Standards (OPS) and external
government regulations or customer s policies / requirements.Understand
department process flow, constantly looking for areas of improved
• Ensure all customers standard operating procedures are followed and updated in
the SOP
• Meet KPI standards, as per the company s procedures
• 6 months to 1 year related experience and/or training; or equivalent
combination of education and experience
• Understanding of ocean documentation process a plus
• Pro-active and strong organizational skills
• Good computer skills (Excel, Word, PowerPoint)
• Hazardous Materials certification (preferred)
• Fluent in English

Logistics / Supply Chain


Order Management - Agent


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