Order-Taker - In-Room Dining

Hilton

LXR Hotels & Resorts is a collection of independent, luxury properties that celebrate the unique character of each destination. Every hotel in the LXR portfolio offers a bespoke experience, combining authentic service with refined elegance and cultural richness. At LXR, we believe in creating unforgettable moments for our guests and extraordinary opportunities for our team members.

At LXR Hotels & Resorts, we believe that luxury dining can be experienced anywhere even in the privacy of a guest s room. As an Order Taker In-Room Dining, you will be the voice of the service, ensuring every request is handled with warmth, accuracy, and efficiency, creating seamless dining experiences that reflect our brand s timeless luxury.

What will I be doing?

As Order Taker In-Room Dining, you will:

• Answer all In-Room Dining calls promptly and professionally, taking guest orders with accuracy and attention to detail.
• Provide knowledgeable recommendations on menus, specials, and pairing options.
• Ensure orders are entered correctly into the system and communicated clearly to the Culinary and Service teams.
• Confirm order details with guests, including delivery times, dietary needs, and special requests.
• Coordinate with the In-Room Dining team to ensure timely and accurate delivery of orders.
• Handle billing accurately and process payments in line with Hilton policies.
• Manage guest complaints or concerns with discretion and efficiency, ensuring satisfaction.
• Maintain updated knowledge of menus, promotions, and hotel offerings.
• Keep the Order Taker desk organized and ensure records are maintained as per standards.
• Perform additional administrative or service-related tasks to support the smooth operation of the In-Room Dining team.
  
  
  

What are we looking for?

The ideal candidate will have:

• Previous experience in a guest service or order-taking role, ideally within luxury hospitality.
• Strong communication and telephone etiquette skills.
• Excellent attention to detail and organizational abilities.
• Proficiency in order-taking systems/POS and Microsoft Office.
• Fluency in English; knowledge of Arabic or other languages is an advantage.
• A professional, engaging, and service-oriented demeanor.
• A passion for delivering personalized and refined guest experiences.