Order To Cash OTC Specialist

Hilton

Position Statement

Are you a proactive problem solver who thrives in fast-paced, high-performance finance environments? Do you have a track record of driving process improvements, leveraging technology, and optimizing collections?

At RAK COE, we focus on optimizing processes, leveraging technology, and fostering professional growth. As an OTC Specialist, you will take ownership of enhancing efficiency, streamlining workflows, and driving automation, all while expanding your expertise in finance and accounting. You will lead Order-to-Cash operations for hotels across the GCC, ensuring seamless processes, proactively solving challenges, and continuous improvements within the UAE Finance Centre of Excellence (COE).

What will I be doing?

Your role is important and below are some of the fundamental job duties that make your work unique.

What Your Day Will Be Like

• Review and verify daily direct bills Check posted charges for accuracy, highlight discrepancies, and push for resolution, ensuring accurate invoices are delivered in a timely manner.
• Invoice processing ensuring all charges and credits are correctly posted
• Payment posting payments received from customers
• Collections & DSO reduction proactively following up on payments and highlighting problem accounts
• Credit meetings preparing, leading, and producing minutes documenting discussions and actions
• Month-end responsibilities preparing bad debt calculations, aging reports and DSO reports.
• Issuing Statement of Accounts preparing and agreeing statements of account with customers
• Hotel query resolution providing support for OTC-related queries
• SOX Compliance Perform balance sheet reconciliations ensuring complete adherence to SOX regulations.
• Drive process improvement & system automation Identify smarter, more efficient work methods by discovering automation opportunities, optimizing workflows, and challenging conventional practices.
  
  

What are we looking for?

Required Qualifications

• Minimum 2 years experience in Order to Cash (proven success in collections, billing, and reporting)
• Fluent in English (written & verbal) additional languages (French/Arabic) a plus
• System-curious eager to explore and optimize systems like Navision, OnQ, OA, and Microsoft suite
• Process improvement mindset always looking for smarter ways to work and drive automation
• Inquisitive & proactive Willing to learn, ask the right questions, and challenge the status quo by questioning the Why and How.
• Strong communicator able to liaise effectively with customers, hotel teams, and internal stakeholders
• Detail-oriented & organized Focused on maintaining accuracy while meeting tight deadlines in a fast-paced environment.
• Accounting knowledge in particular, OTC processes and best practices
  
  

Preferred Qualifications

• University degree and/or pursuing accounting certification (ACA, ACCA, CIMA, etc.)
• Experience in hotel finance or a multinational environment