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Outlet Supervisor

Fairmont Hotels & Resorts

Posted on January 14, 2020

2 - 4 years Dubai - United Arab Emirates

Any Graduation. Any Nationality

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Job Description

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Outlet Supervisor
At Fairmont Hotels & Resorts, exceptional service and flavours are the hallmarks of every dining experience. As Outlet Supervisor, your passion for guest service and the pride you take in our menu offerings will ensure your Outlet is a preferred dining destination and workplace!
Hotel Overview:
A unique blend of contemporary design and urban chic, Fairmont Dubai is an icon in the business heart of the city. Just minutes from Dubai's key attractions, our hotel is linked to the Dubai International Convention Centre. Ten contemporary dining experiences intrigue the palate, our signature Spa and health facilities offer a wealth of amenities, including two terrace sundecks complemented by handcrafted mosaic swimming pools. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service.
Summary of Responsibilities:
Reporting to the Outlet Manager, responsibilities and essential job functions include but are not limited to the following:
• Consistently offer professional, friendly and engaging service
• Supervise the F&B Outlet team in all aspects of the department and ensure service standards are followed
• Maximize revenues by upselling and following budget guidelines
• Handle guest concerns, reacting quickly and professionally
• Balance operational and Colleague needs
• Promote good relationship with the guests and the team
• Update all colleague logs and files
• Control breakage, wastage and spoilage
• Have full knowledge of all menus and promotions
• Ensure Colleagues have full knowledge of all menu items, garnishes, contents and preparation methods being served in the Food & Beverage Outlet
• Conduct all administrative work as required
• Follow outlet policies, procedures and service standards
• Check expiry dates and non-dated products on a daily basis
• Check opening and closing duties assigned to all Colleagues
• Conduct shift briefing
• Follow all safety and sanitation policies when handling food and beverage
• Other duties as assigned


Hotels / Hospitality

Sales / Business Development

Desired Candidate Profile

Qualifications:
• Previous Food and Beverage experience preferred
• Must possess outstanding Guest services skills, professional presentation and sophisticated communication skills
• Excellent organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position (include but are not limited to):
• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 25 lbs
• Frequent kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

Keywords

Outlet Supervisor

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Fairmont Hotels & Resorts



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