To perform planned callouts communicating specific messages at key points during the customer relation with CIB and cross sell cards add-on products.
Qualifications and Experience:
Bachelor’s degree of Commerce, Business Administration, Economics or of related
Minimum 0-2 years of experience
Good Command of English & Arabic Languages
Excellent Computer skills
Strong Communication skills
Problem Solving skills
Perform customers calls based on the pre-designed schedule and script to educate, cross sell, build and maintain relations with the aim of increasing customer satisfaction.
Adhere to the pre-set quality standards to provide consistent and a high quality service to all customers to enhance customer loyalty.
Collect and handle customer requirements and feedback effectively and efficiently which includes complains, card/statement delivery, activation, and utilization to be communicated with the relevant stakeholders.
Maintain an average contacted rate for each call out activity assigned to reach largest number of customers for the purpose of achieving sales targets and enhancing customer relation.