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Outsource - CLCU Officer

Commercial International Bank

Posted on May 15, 2018

0 - 2 years Cairo - Egypt

Bachelor of Commerce(Commerce), Bachelor of Business Administration(Management). Any Nationality

Opening 01

Job Description

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To perform planned callouts communicating specific messages at key points during the customer relation with CIB and cross sell cards add-on products.
Area
Consumer Banking
Department
Cards Business
Locations
Mobtadyan

Qualifications
Qualifications and Experience:

Bachelor’s degree of Commerce, Business Administration, Economics or of related

Minimum 0-2 years of experience

Skills:

Good Command of English & Arabic Languages

Excellent Computer skills

Strong Communication skills

Service oriented

Problem Solving skills

Negotiation skills

Responsibilities
Callout Tasks

Perform customers calls based on the pre-designed schedule and script to educate, cross sell, build and maintain relations with the aim of increasing customer satisfaction.

Adhere to the pre-set quality standards to provide consistent and a high quality service to all customers to enhance customer loyalty.

Collect and handle customer requirements and feedback effectively and efficiently which includes complains, card/statement delivery, activation, and utilization to be communicated with the relevant stakeholders.

Maintain an average contacted rate for each call out activity assigned to reach largest number of customers for the purpose of achieving sales targets and enhancing customer relation.

 

Keywords
CLCU OFFICER


Banking / Financial Services / Broking

Helpdesk / Customer Service / Telecalling

Keywords

English Cards Business administration Customer satisfaction Negotiation skills Quality standards consumer banking customer loyalty Computer skills Service quality

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Commercial International Bank


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