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Park Duty Manager

Farah Experiences

Posted on August 2, 2018

5 - 6 years Abu Dhabi - United Arab Emirates

Any Nationality

Opening 01

Job Description

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At Farah we thrive on seeing happy guests, colleagues and partners. We believe that each individual that we meet is important, and that we can make a positive difference to their lives. Our purpose is to create happiness one smile at a time.
The Park Duty Manager will ensure
a smooth and efficient operation of Ferrari World Abu Dhabi in relation to the
Farah Way. The role is instrumental in
creating smiles for Guests and Colleagues, protecting the company image and
reputation while maximizing revenue. The role
takes on a full time role as a Park Duty Manager (PDM) therefore will be added
daily to the Park Duty Manager schedule/roster and will manage this accordingly
in conjunction with the Deputy General Manager.
The role
is responsible for coordinating daily operations, with departmental number ones
and HOD s and will work in conjunction with the communications control team,
Executive Office and HSE for incident/crisis management programs. This role
will be involved in training and assessing other PDM s.
This
role will be required to support the Executive Office and park operations team
to help improve safety, guest satisfaction, operation efficiencies and
colleague happiness initiatives.
• Maintain
an active presence in the park, by completing regular rounds throughout the
day.
• Identify
operational efficiencies and deficiencies within the park and work with
relevant departments to improve the guest experience.
• Work to
resolve any guest complaints as they arise, and communicate issues to relevant
departments.
• Identify
trends of guest complaints, conduct root cause analysis and execute corrective
active in conjunction with relevant departments.
• Manage
and execute the incident/crisis management plan in the event of an incident, and
make recommendations to improve the process where deemed necessary.
• Complete
follow-up investigation after incidents; collecting colleague statements, CCTV
footage when available, and any other associated data; and distributing to
relevant parties.
• Ensure
all relevant parties (including but not limited to: Park Manager, HSE, Crisis
Control Team Leader, and Department HOD s) are informed of any major incidents
that occur within the facility.
• Plan, and execute regular PDM training as
required to ensure consistency from other PDM s.
• Provide
on-going training for the Communications Control Coordinators in regards to
Incident/Crisis Management.
• Support & execute teambuilding initiatives
and park events.
• Ensure any service delivery deficiencies are
resolved, and coordinate with various stakeholders on completion of such
deficiencies.
• Review satisfaction results for the facility and
identify any trends, and share observations and suggestions with senior
management.
• Lead regular meetings for the PDM team,
sharing information and giving any feedback.
• To ensure
that PDM daily reports are complete, distributed and actions are taken that are
raised by relevant teams.
• Contribute
in park meetings and presentations as required.
• Proactively
manage the daily operations of the park.
• Manage and
coordinate media and VIP visits as required.
• Lead & attend daily park morning briefings.
• Create and implement ideas to stimulate
increased revenue for the park, improved guest satisfaction and safety.
• Review
in-park signage and ensure that it is accurate and assists the guest
experience.
• Check
that park website information is accurate, particularly when changes are made
to park hours of operation and attraction closures.
• Perform other duties assigned by the Deputy General
Manager as required.
• To meet
regularly with the Deputy General Manager and suggest areas of improvement to
improve guest safety and the guest experience.


Sales / Business Development

Desired Candidate Profile

*As an ideal candidate, you must have:
• Secondary
education diploma or equivalent.
• 5 years in a management role of themepark/waterpark
• 5 years experience in either Operations, Guest Services,
Security or HSE.
• Incident/crisis management plan exposure
• Must possess excellent communication skills; both
verbal and written.
• Ability to establish and maintain effective
professional relationships with all stakeholders
• Strong leadership skills.
• Proficiency in MS Office programs.
• Ability to work under pressure.
• Strong problem solving and decision making skills.
• Strong negotiation and conflict resolution skills.
• Flexibility and adaptability; must be able to work
weekends, peak season as business trends dictate.
• Crisis management exposure.
Interested in this position?

Keywords

Operations Crisis Management Cctv Conflict Resolution Root Cause Analysis Guest Satisfaction Senior Management Service Delivery Team Executive

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Farah Experiences


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