At Farah we thrive on seeing happy guests, colleagues and partners. We believe that each individual that we meet is important, and that we can make a positive difference to their lives. Our purpose is to create happiness one smile at a time.
The Park Duty Manager will ensure
a smooth and efficient operation of Ferrari World Abu Dhabi in relation to the
Farah Way. The role is instrumental in
creating smiles for Guests and Colleagues, protecting the company image and
reputation while maximizing revenue. The role
takes on a full time role as a Park Duty Manager (PDM) therefore will be added
daily to the Park Duty Manager schedule/roster and will manage this accordingly
in conjunction with the Deputy General Manager.
is responsible for coordinating daily operations, with departmental number ones
and HOD s and will work in conjunction with the communications control team,
Executive Office and HSE for incident/crisis management programs. This role
will be involved in training and assessing other PDM s.
role will be required to support the Executive Office and park operations team
to help improve safety, guest satisfaction, operation efficiencies and
colleague happiness initiatives.
an active presence in the park, by completing regular rounds throughout the
operational efficiencies and deficiencies within the park and work with
relevant departments to improve the guest experience.
• Work to
resolve any guest complaints as they arise, and communicate issues to relevant
trends of guest complaints, conduct root cause analysis and execute corrective
active in conjunction with relevant departments.
and execute the incident/crisis management plan in the event of an incident, and
make recommendations to improve the process where deemed necessary.
follow-up investigation after incidents; collecting colleague statements, CCTV
footage when available, and any other associated data; and distributing to
all relevant parties (including but not limited to: Park Manager, HSE, Crisis
Control Team Leader, and Department HOD s) are informed of any major incidents
that occur within the facility.
• Plan, and execute regular PDM training as
required to ensure consistency from other PDM s.
on-going training for the Communications Control Coordinators in regards to
• Support & execute teambuilding initiatives
and park events.
• Ensure any service delivery deficiencies are
resolved, and coordinate with various stakeholders on completion of such
• Review satisfaction results for the facility and
identify any trends, and share observations and suggestions with senior
• Lead regular meetings for the PDM team,
sharing information and giving any feedback.
• To ensure
that PDM daily reports are complete, distributed and actions are taken that are
raised by relevant teams.
in park meetings and presentations as required.
manage the daily operations of the park.
• Manage and
coordinate media and VIP visits as required.
• Lead & attend daily park morning briefings.
• Create and implement ideas to stimulate
increased revenue for the park, improved guest satisfaction and safety.
in-park signage and ensure that it is accurate and assists the guest
that park website information is accurate, particularly when changes are made
to park hours of operation and attraction closures.
• Perform other duties assigned by the Deputy General
Manager as required.
• To meet
regularly with the Deputy General Manager and suggest areas of improvement to
improve guest safety and the guest experience.