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Partner Care Lead

Pace Holding Limited

Posted on September 16, 2019

1 - 3 years Eastern Province - Saudi Arabia

Bachelor of Technology/Engineering(Computers), Bachelor of Business Administration(Management). Saudi Arabian

Opening 01

Job Description

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Description
• Setting the communication channels to be used externally and internally
• Formulating the proper procedures to be followed in communication
• Set communication standard to be used in reporting and meeting memos
• Share progress reports/updates with all stakeholders
• Scheduling meetings with clients, and set meeting agendas
• Maintaining relations with clients
• Communicate the state of the team to higher management
• Take-action on cases out of agent s authority
• Solve tickets raised by clients (partners) through the help email
• Answer calls and solve issues
• Escalate issues to team leaders when it can t be solved
• Collaborate with management to develop and implement an effective communications strategybased on our target audience.
• Organizing and attending promotional events such as press conferences, open days, exhibitions,tours and visits
• Providing clients with information about new promotional opportunities and current PR campaignsprogress
• Dealing with any inquiries from partners.
• Establishes policies with client information; confirming pricing and delivery fees
• Deliver presentations at organizational events,
• Respond to feedback from staff and adjust communications content accordingly
• Handle the internal communication response to crisis situations which affect Pace perception andreputation.
• Maintaining partner-specific event calendars


Retail

Sales / Business Development

Keywords

Partner Care Lead

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Pace Holding Limited


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Website https://apply.workable.com/usepace/j/4D62885EB8/


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