Parts Coordinator
United Al Saqer Heavy Equipment LLC
Employer Active
Posted 8 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities:
- Prepare quotations, sales orders, and related documentation in the ERP or inventory system.
- Monitor order status and coordinate with logistics and warehouse teams to ensure timely dispatch and delivery.
- Maintain accurate records of customer transactions, quotations, invoices, and delivery notes.
Customer Support & Coordination:
- Handle incoming inquiries from sales teams or customers (via email or phone) and provide information on parts availability, pricing, and order status.
- Follow up on pending orders, backorders, or delayed shipments to ensure clear communication and customer satisfaction.
Inventory Coordination:
- Coordinate with the warehouse team to ensure availability and proper stock management for required parts.
- Assist in tracking stock movement, replenishment, and stock discrepancies.
Warranty & Returns Assistance:
- Support the processing of warranty claims and parts returns by collecting necessary documents and coordinating with the warranty team.
Reporting & System Updates:
- Generate periodic reports on order status, sales performance, and parts movement.
- Update databases and ERP systems to ensure all records are current and accurate.
Desired Candidate Profile
QUALIFICATIONS & CERTIFICATIONS & EXPERIENCE (MANDATORY & PREFFERED):
- Bachelor s degree in in Mechanical Engineering, Automotive Technology, or Business
- Minimum of 2 4 years of experience in spare parts sales, preferably in heavy equipment or automotive industry
Technical Skills:
- Good knowledge of cars / heavy equipment parts and components
- Ability to identify parts using catalogues or electronic parts manuals (EPC)
- Proficiency in ERP/Inventory systems (e.g., SAP, Oracle, Dynamics)
- Strong communication and customer service skills
- Basic knowledge of warehousing and supply chain processes
Behavioral Skills & Competencies:
- Customer Focus - Understands customer challenges and takes initiative to resolve them effectively.
- Accountability and Ownership - Manages projects with minimal supervision and ensures quality results.
- Agility and Adaptability - Manages change smoothly and supports others during transitions.
- Collaboration & Influence - Builds networks across functions and resolves conflicts constructively.
- Result Orientation - Sets clear goals and works proactively to achieve high performance.
- High school diploma or diploma in Business Administration, Supply Chain, or a related field.
- 1 2 years of experience in administrative, coordination, or parts-related work (automotive or similar field preferred).
- Basic computer literacy, including Microsoft Excel, Outlook, and data entry systems.
- Good communication skills in English (spoken and written).
- UAE National (Emiratization opportunity).
- Knowledge of automotive spare parts or warehouse coordination.
- Familiarity with ERP or inventory systems (training can be provided).
- Ability to work accurately with documents, invoices, and reports.
Skills & Competencies:
- Strong organizational and coordination abilities, attention to detail, basic knowledge of order processing and documentation, computer literacy (Excel, Outlook, ERP preferred), effective communication, and a customer-focused approach with a willingness to learn and adapt.
Behavioral Skills & Competencies:
- Reliable, accountable, and proactive team player with a positive attitude, strong sense of responsibility, adaptability to change, and commitment to accuracy and professionalism in daily tasks.
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United Al Saqer Heavy Equipment LLC
Established more than 40 years ago, the United Al Saqer Group (UASG) is one of the leading multi-sector business groups in the United Arab Emirates. UASG owns and operates a diverse portfolio of UAE-based companies across several key industries, including Abu Dhabi Motors, Dalma Motors, Al Saqer Heavy Equipment, Al Saqer Property Management, Royal International Construction, and Royal Joinery.