Parts Sales Executive Abdulla Al Masaood and Sons Group (AMS Group)

Responsibilities

• Handle retail and workshop parts inquiries with professionalism and accuracy.
• Provide technical support to customers for correct part identification and solutions.
• Prepare quotations, follow up with customers, and convert inquiries into sales.
• Build and maintain strong customer relationships to ensure repeat business.
• Work daily with Service Advisors and Technicians to ensure on-time supply of parts.
• Follow up on workshop demands, manage back orders, and address urgent requirements.
• Support the workshop in identifying alternatives when certain parts are not available.
• Assist with inventory movement, stock levels, and participate in regular stock counts.
• Manage aged, slow-moving, and non-moving parts; propose plans for liquidation.
• Coordinate with suppliers for order replenishment and track order status.
• Maintain accurate documentation for sales, returns, and warranty claims.
• Ensure proper parts storage and display as per company standards.
• Track parts ETA and maintain clear communication with sales and workshop teams.
• Prepare sales reports as required by management.
• Achieve monthly sales targets and KPIs; identify market trends and business opportunities.
• Maintain a clean, organized, and safe work environment at all times.