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Posted on August 14, 2019

1 - 2 years Al Kuwait - Kuwait

Any Graduation. Any Nationality

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Job Description

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Under the guidance of the Medical Services Manager, the Patient Access Coordinator provides the ASG-KU Army Health Clinic (USAHC) with patient registration duties, office administrative maintenance, filing support functions, and medical customer service.


Registers eligible patients by obtaining and verifying demographic information through interaction with patients, and then enters this information in clinic’s database.  Instructs and assists patients in completing necessary documents and appropriate sign in logs.

Schedules appointments with United States Army Health Clinic (USAHC) providers; often requires coordinating directly with physicians, dentists, nurses, physician assistants (PA), medics and other medical personnel.

Initiates and maintains military personnel medical/dental records in accordance with Army regulation 40-66, the Privacy Act if 1974, and HIPAA.

Assist in training new personnel on these procedures.

Coordinates closely with clinic staff, Medical Service Supervisor.

Must be willing to work on holidays, short notices, all shifts, overtime and assigned to any Medical location in Kuwait.  Vacation scheduling will also be dictated by mission requirements and determined independent from spouse if applicable.

Performs other duties as required and directed by PAS and Medical Services Manager. 


Personal computer, laptops, scanners, printers, faxes, other network equipment and other general office equipment.

Work is generally office environment.  However, duties will involve the conduct of work in the outdoors with a potential exposure to extreme climatic conditions including frequent dust storms, and high temperatures – up to 130 degrees in the summer months.  Potential exposure to chemical or biological agents could exist.  Employee use of Personal Protective Equipment (PPE) in certain areas is required.  Such PPE includes but is not limited to head, foot, hand, torso, respiratory, vision and hearing protective devices.  Candidate must comply with all Fire, Safety and post policies.  Normal work week is 48 hours, but must be able to work overtime or nights as required; to include, holidays.


Work may require heavy lifting (up to 65 pounds), stooping, climbing, prolonged standing, prolonged sitting, and working with or in areas where a potential could exist for exposure to physical, chemical or biological agents.

Defence / Military / Government

Desired Candidate Profile

Education/Certifications : One year of related experience may be substituted
for one year of education, if degree is required.
Health Insurance Portability and
Accountability Act (HIPAA) certification within 30 days after hire from the
online source training: https://jkodirect.jten.mil/Atlas2/page/login/Login.jsf .
Employee must have a High School Diploma or
GED. Coursework in medical administration, health-care management preferred.
Work experience may substitute education, on a year for year basis.
have the ability to acquire and maintain a CAC Card (Required for this duty).
Experience :
Applicant requires two (2) years training in
medical reception, medical administrative work, or other medical profession. Candidate must have at least two (2) years of
medical work experience. Must have two
(2) years progressive experience, which demonstrates the ability to analyze
problems, to identify significant factors, gather pertinent data, and recognize
solutions. Employee should have at least 2 years of customer service
experience. Must be familiar with Privacy Act of 1974 and Health Insurance
Portability and Accountability Act (HIPAA)
Skills :
Employee must be able to work effectively with
all levels of employees, including top, middle and supervisory levels of
management. They must be able to work independently. Position requires basic
planning, organizing, and problem solving skills. Require excellent oral and
written communication skills in English. Requires analytical skills, including
the ability to extract, compile and analyze data. They must be knowledgeable in
MS Office software application such as Word, Excel and Power Point. Applicant must
be able to handle company information with confidentiality and discretion. Applicant
must have excellent oral and written communication skills
in English.


JSF Customer service MS Office HIPAA Health insurance healthcare management Administration work Access Coordinator Analytical skills Powerpoint


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