Patient Management Officer & Medical Coding Moorfields Eye Hospital Dubai

• Registration Roles & responsibilities

  • Greet patients and visitors warmly, ensuring a welcoming environment while collecting necessary personal and insurance information accurately.

  • Verify and update patient records in real-time, ensuring data integrity and compliance with healthcare regulations.

  • Assist patients in completing registration forms, providing guidance on insurance and payment options while addressing any inquiries they may have.

  • Coordinate with medical staff to ensure seamless patient flow and timely communication of registration-related information.

  • Manage appointment scheduling and cancellations efficiently, optimizing patient access to healthcare services.

  • Conduct pre-registration for upcoming procedures, ensuring all necessary documentation is collected and verified in advance.

  • Respond to phone inquiries promptly, providing accurate information about hospital services, directions, and registration procedures.

  • Generate and maintain reports on registration metrics, identifying trends and areas for improvement in the registration process.

  • Participate in training and development programs to stay updated on hospital policies, software systems, and best practices in patient registration.

• Manage patient registration, appointment scheduling, and ensure all demographic and insurance information is up-to-date and accurate.

Medical Coding Roles & responsibilities

• Accurately assign diagnosis and procedure codes using ICD-10 and CPT coding systems to ensure compliance with federal regulations.

• Review clinical documentation to ensure it supports the codes assigned, enhancing the integrity of the medical record.

• Collaborate with healthcare providers to clarify ambiguous documentation and improve coding accuracy.

• Stay updated on coding guidelines, regulations, and payer requirements to minimize claim denials.

• To have a knowledge of reconciliation & resubmission of insurance documents.

• To coordinate with Insurance brokers/teams as well as Doctors for complete documentation.

• Accurately translate diagnoses, procedures, and services into standardized medical codes (ICD-10, CPT, HCPCS) for billing and statistical purposes.

• Meticulously review patient medical records to ensure complete and accurate documentation supporting the assigned codes.

• Liaise with physicians and other healthcare providers to clarify documentation and resolve coding discrepancies.