Patient Relations Officer Almoosa Specialist Hospital

Duties and Responsibilities:

• Provide personalized coordinated care, and support for patients and families.
• Treat people with dignity, compassion, and respect.
• Responds to patient inquiries regarding physicians and services and resolve questions/concerns
• Ensure coordination of communication between patients and families and medical staff
• Respond to patients complaints regarding hospital services and ensure that concerns are handled properly
• Communicate with patients requested to be contacted through Press Ganey.
• Follow up calls for patients After Hospital discharge.
• Assist patients with problems associated with hospital registration and admission.
• Ensure that all concerns and complaints are directed to the concerned personnel with a hospital
• Schedule meetings with patients or family members and ensure that corresponding physician or hospital staff s availability
• Provide feedback to patients and families regarding their concerns and complaints

QUALIFICATIONS:
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• Evidence of customer service skills/training and ability to collaborate with a variety of individuals across the organization. Evidence of highly refined interpersonal skills, skills in conflict resolution, problem solving, program planning, and writing and verbal communication skills
• Arabic is essential
• Preferable with English

PROFESSIONAL EXPERIENCE:
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• At least 2 years experience as Patients relation officer in a hospital
• Ability to work independently and facilitate teamwork within the Department and with others in the hospital.


SPECIALIZED SKILLS :
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• Excellent verbal and written communication skills.
• Excellent computer skills with desire to increase efficiency by using all available technology.

COMPETENCE:
• Ability to priorities and plan effectively

REQUIRED ATTITUDE TO PERFORM THE JOB:
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• Proper, effective and compassionate communication.
• Must be able to respect a patient's right to privacy, which affirms that person's worth and dignity, shows respect for that person, and builds trust with them