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Patient Support Consultant

Nubis Apps

2 - 3 years Cairo - Egypt

Other(Other). Any Nationality


, Posted on June 6, 2018 1 Opening

Job Description

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Candidate will act as a Patient Support Consultant through a phone conversation with patients.
• Pre-test patient support.
• Whereas a General Practitioner / Internal Medicine doctor will communicate with the patients to discuss, explain and identify the most suitable laboratory tests.
• The Laboratory Support team will then log the agreed upon tests on the CRM so that the lab front desk can proceed with it.
• Post-test patient support
• Whereas a General Practitioner / Internal Medicine doctor will communicate with the patients to explain the lab results and recommend following consultation with a doctor and further tests.
• The Laboratory Support team will have access to the results through the CRM and then log the agreed upon recommendations that was explained to the patient.


Industry Type : Medical / Healthcare / Diagnostics / Medical Devices
Functional Area : Doctor / Nurse / Paramedics / Hospital Technicians / Medical Research

Desired Candidate Profile

General Practitioners / Internal Medicine Doctor.
• Good English speaking.
• 2-3 years of experience.
• Flexible and ability to work in Rotational Shifts (including night shift till 12:00 am)
• Can commit himself/herself to 4 hours shift or 8 hours shift.
• Thorough knowledge of MS Office applications.
• Strong organizing and planning skills to work independently with efficiency and accuracy.
• Show interest in customer care service.
• Requires tact and discretion in dealing with and handling confidential information.
• Decisive, good decision-making skills, able to escalate response to situations when relevant
• Physically fit to carry out duties
• Legally permitted to work in the country of operations.

Keywords

Internal medicine Customer service MS Office CRM Healthcare Front desk Consulting Doctor Testing

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Nubis Apps

About this Company
We are fast growing software company providing innovative solutions to healthcare sector. Our first product is clinic management system.


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