Payment Product Manager

Hala

Key Responsibilities

• Delivery Planning & Coordinationbr> Manage and coordinate the delivery of payment products across the full lifecycle, ensuring plans, milestones, and outcomes align with business objectives.

• Release & Deployment Managementbr> Own release planning activities, including resource coordination and readiness, to ensure smooth and predictable product releases.

• Stakeholder & Customer Engagementbr> Build and maintain strong relationships with business stakeholders, technology teams, and customers to support clear communication and effective collaboration.

• Delivery Tracking & Reportingbr> Track delivery progress and provide regular reporting on timelines, quality, resources, and RAID (Risks, Assumptions, Issues, Dependencies).

• Timeline & Deadline Ownershipbr> Ensure delivery commitments are met within agreed schedules, proactively addressing delays or risks.

• Product Delivery Roadmapsbr> Create and maintain detailed delivery plans covering each stage of the product lifecycle, from initiation through rollout.

• Performance Measurementbr> Define and monitor end-to-end delivery KPIs to assess performance, efficiency, and product quality.

• Risk & Dependency Managementbr> Identify delivery risks early, manage cross-team dependencies, and implement mitigation strategies to minimize impact.

• Customer Feedback & Continuous Improvementbr> Analyze customer feedback and operational insights to drive continuous improvements in delivery processes and outcomes.

Qualifications

• Professional Experiencebr> 8 10 years of hands-on delivery experience within payment services and card issuing environments.

• Educationbr> Bachelor s degree in Computer Science or a related discipline.

• Delivery & Agile Expertisebr> Proven experience delivering products using Agile methodologies and frameworks, including Scrum, DevOps, and SAFe, with a focus on incremental releases.

• Strong understanding of the payments ecosystem, including:

  • In-store payments

  • POS / ECR systems

  • Payment gateways

  • eCommerce payments

  • Acquiring and banking platforms

• Mandatory experience within Fintech and Banking sectors

• Prior knowledge or hands-on experience with MADA regulations is a strong advantage