Payroll Manager ADP

Payroll Manager

Main objectives of the position:

• Ensure compliance with the framework and alert the person in charge in case of overrun.
• Support the teams: Identification of needs (individual, collective) and implement the necessary actions (training, workshop, OTO; ...);
• Identification of opportunities for sharing between services (workshops, ...);
• Participate in accompanying change (tools, processes, ...);
• Valorize the efforts of employees.

Business Panel :

• Identification of sharing opportunities between services (workshops, ...);
• Follow the conformity of task management: quality control;
• Actively participate in the establishment and evolution of the Processes;
• Participate in the sharing of the workload and tasks in order to achieve individual and collective results;
• Ensure the possibility of execution and the correct execution of the processes;
• To inform and be informed about the functioning of the business (maintenance, legal changes, tool changes, etc.);
• Plan actions according to the means (human, technical, etc.) at your disposal to achieve individual and collective results;
• Identify and report needs (means and tools);
• Alerting in case of detection of a risk related to the proper functioning of the business;
• Participate in the definition of qualitative and quantitative KPI's ;
• To act effectively in the face of obstacles and technical bottlenecks;
• Prioritize actions and make sure that they are well executed by the team;
• Always use factual elements and communication of recommendations.

Market Panel :

• Understand and take into account customer challenges in their decision making.
• Collect customer feedback and develop corrective and preventive action plans to ensure satisfaction.
• Create and develop a relationship of trust with your customers to maintain / strengthen confidence (responsiveness-availability-reliability-quality and exceeding expectations).
• Establish a culture of excellence within the team, organize and train your team to take into account customer expectations, contractual commitments and business development objectives;
• Propose process and tool improvements in accordance with customer requirements.
• Encourage the initiative of your teams to build customer loyalty and develop ADP products.

Leading skills :

• Communicate (get in touch, listen, exchange).
• Cooperate (act together with others, collaborate)
• Create (innovate, imagine, design)
• Decide (make choices, determine)
• Undertake (participate in action, take the initiative)
• Negotiate (convince, argue, resolve situations)
• Organize (plan, structure, prioritize)
• Accomplish (accomplish, implement)
• Lead (move forward, build momentum, make an efficient team)
• Manage (control, analyze)
• Communicate in English
• Communicate in Spanish

Behavioral Skills :

• Exemplary
• Availability to colleagues
• Adaptability to change
• Spirit of synthesis (Relevance of analysis)
• Active listening (client / team)
• Team spirit
• Initiative and innovation
• Rigor and concern for quality
• Integrity
• Strength of proposition

FOLLOW-UP AND MANAGEMENT :

• Siebel, Spm pilot : ticket processing, meeting deadlines, compliance, etc.
• Oversee task processing compliance.
• Ensure continuous support and processing of tasks in Siebel and / or Spm and dispach if necessary.
• Ensure production by taking initiative in processing tickets and/or anomalies.
• Alert and ensures the elimination of negative impacts linked to production.

ACTIVITY REPORTING:

• Detect problems and propose improvements of the activity to the person in charge in order to establish a specific action plan.

ASSISTANCE AND SKILLS IMPROVEMENT:

• Follow-up and control of complicated and/or particular customers.
• Assist new collaborators in the daily management.
• Perform the double control of particular and / or complex tasks according to the defined processes.
• Manage requests and/or complex tasks.
• Assist your colleagues in case of need (management of difficult cases).
• Keep up to date with changes in Spanish legislation, launching, researches and contributes to the maximum within the team.
• Identify the technical deficiencies of the collaborators and animate specific reinforcement workshops to improve their skills.
• Train and increase the skills of new employees.
• Ensure the support role to the employees.

FO/CUSTOMER RELATIONS:

• Follow up with the teams based on consolidated customer information.
• Preparation of follow-up files.
• Ensure the handover of customers.