Performance Analysis Expert

Zakat, Tax and Customs Authority

Performance Analytics Planning

Research and keep abreast of international best practices to identify latest trends, methods and approaches used to analyses strategic and nonstrategic (Operational) organizational performance

Develop an organizational performance management framework to monitor and track strategy implementation and associated key performance indicators (KPIs) against set targets

Define ZATCA s organizational strategic and operational KPIs dashboard to evaluate the achievement of current ZATCA strategy

Communicate ZATCA s KPIs dashboard with Business Intelligence to handle the implementation and oversee KPIs measurements and results

Organizational Performance Analysis

Collect and validate data from concerned internal functions for the enablement of performance analytics

Review the integration points with data warehouse and tableau

Analyze issues faced by each function and challenges in achieving the targets and objectives

Analyse underperformed function/ organizational strategic and operational KPIs

Analyze organizational performance and impact of strategic plans and initiatives and update stakeholders with dashboards

Evaluate completeness of plans, initiatives, deadlines and deliverables

Follow-up on financial metrics such as profit, revenue, cash flow to support in measuring financial performance

Analyze ZATCA annual performance and highlight issues faced in order to make adjustments and develop tactics to the next year strategic plan

Handling workshops or meetings with the BoD, Ministry of Finance and relevant stakeholders in order to discuss ZATCA s strategy s performance and results, recommend remedial actions and agree on improvement priorities

Organization and Operations

Follow all relevant policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner

Help in solving escalated problems and provide needed support for junior team to ensure work is carried out in an efficient manner

Escalate complex problems to the relevant person to ensure cases/issues are closed properly

Perform other duties as requested

People Management

Train junior staff on the different job activities to ensure transfer of know-how, when applicable

Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow of subordinates/ junior staff

Support junior staff or direct reports in order to execute their duties according to set policies and processes