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Personal Assistant to General Manager / Executive Office

Intercontinental Hotels Group (IHG)

Posted on July 2, 2018

1 - 2 years United Arab Emirates - United Arab Emirates

Bachelor of Hotel Management(Hotel Management), Bachelor of Business Administration(Management). Any Nationality

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Job Description

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At Crowne Plaza Hotels & Resorts our goal is to make business travel work. That's where you come in. When you're part of the Crowne Plaza Hotels & Resorts brand you're more than just a job title.
At Crowne Plaza we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too.
Join us as a Personal Assistant to the GM / Executive Office in Crowne Plaza Abu Dhabi . You'll have ambition, talent and obviously, some key skills. Because, for this vital role, we're looking for someone who can be an expert at what you do; by acting and looking the part and adapting your style to match your guests' pace in all you do. Making it happen by being perceptive to your guests' needs; by taking ownership for getting things done and working seamlessly with others to help guests be successful.
The Crowne Plaza Abu Dhabi hotel is located on Hamdan Bin Mohammed Street, at the center of Abu Dhabi's thriving commerce and culture, just 15 minutes from ADNEC and half an hour from Abu Dhabi International Airport. Grand shopping complexes including the World Trade Center Mall and Marina Mall are minutes away. The spectacular curve of the Corniche is even closer, with parks and beaches stretching along the waterfront. Award-winning restaurants and bars, world-class service, comfort and convenience in downtown Abu Dhabi and a foodie destination not to be missed. The Crowne Plaza Abu Dhabi hotel makes the perfect base for visiting and doing business in this dazzling 21st-century metropolis.
Duties and responsibilities
Make travel arrangements for GM and other hotel executives, as may be requested, and ensuring that P&Ps are followed at all times, i.e. obtaining 3 quotes and compare offers based on price and comfort of travel.
Handle room and restaurants reservations for VIP guests/personnel, Owners, to include bookings channeled through the Executive Office.
Prepare monthly reports and any requests from the Owner's office bearing in mind meeting deadlines.
Understand the responsibilities of other sections/departments and cooperate with them by extending assistance as and when needed.
Act as a central resource and coordinator for other departments and assist departmental managers with their needs, i.e. ordering of business cards for new HODs, writing letters, review correspondence/welcome letters to guests, etc.
Maintain the strictest confidentiality at all times on all matters.
Demonstrate service attributes in accordance with industry expectations and company standards, including: handling of reservations for VIP guests - ensuring that applicable benefits are extended.
Attentiveness, anticipation and fulfilling of guest's needs.
Maintain high level of knowledge about the hotel's facilities through IQ questions which impacts Guest experience.
Prepare guest's letters not limited to welcome message, appreciation or response to complaints for GM's signature.
Greet, meet with individual visitors, special interest groups and others who wish to meet with the GM and determine whether they should be given access to specific individuals in the hotel.
Handles all administrative tasks for the Executive Office and support other departments as and when assistance is required.
Arrange appointments and meetings for the GM and ensure that meeting calendar is up to date.
Attend meetings as may be directed by the GM to record minutes, compile, transcribe and distribute to other departments.
Read and analyze incoming memos, submissions, and reports in order to determine their significance and plan their distribution.
Perform general office duties such as ordering supplies, maintaining records/filing that is easily accessible to Executive Office personnel, and basic bookkeeping work.
Develop a good working relationship with all colleagues in the hotel, establish relations with my counterparts in sister properties, competitor hotels, Owners' office and Dubai Area Office and maintaining them over time.
Arranging holidays, social events and travel arrangements for GM as and when required.
Arranging and coordinating meetings, assess priorities of work and assist in organizing GMs own time/calendar.
Appraise GM of the day to day activities of the office, and ensure that follow-ups are made on operational issues with feedback/actions provided for their info.
Comply with the hotel's Corporate Code of Conduct.
At Crowne Plaza Hotels & Resorts our goal is to make business travel work. That's where you come in. When you're part of the Crowne Plaza Hotels & Resorts brand you're more than just a job title.
Bachelor's degree in hospitality, business administration or similar
Proficient in Microsoft Office, Outlook and other IT applications
Excellent communication & organizational skills and human relation skills
At least 1 year experience working in a similar role

Hotels / Hospitality



Administration Hospitality Operations Business administration MS Office Relationship Book Keeping Senior Executive Corporate Commerce


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Intercontinental Hotels Group (IHG)

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