Policies & Processes Specialist Raya Contact Center Posted on September 11, 2019 3 - 5 years Cairo - Egypt Any Graduation. Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Job Purpose:• Responsible for the design, documentation and development of all company business processes and workflows and ongoing enhancement for maintaining process efficiency and effective outcome along with communication to all concerned parties.Key Responsibilities:• Responsible for design and documentation of all company business processes and workflows• Develops clear process maps and business requirements• Works closely with all business owners to identify and analyze all business processes and workflows for maintaining process efficiency• Identifies process gaps and defects that needs to be addressed and reflects it accordingly in process improvement• Ensures all company process are closely connected and compliant to certification/ global standards approaches• Acts as the owner of certification/ global standards approaches documentation and updates when and if required• Responsible for assigned continuous improvement projects and acts as the main moderator for the projects across the company• Ensures that continuous improvement projects yield to enhancement of targeted metrics• Conducts awareness sessions to ensure all company processes and their updates are circulated across the company• Ensures that processes are being uploaded on the company internal portal in updated form and accessible to all concerned partiesjob requirements3 to 5 yearsNot Specified at leastOutsourcing/Offshoring Telecommunications Company Industry Call Center / BPO / KPO / Outsourcing Department/Functional Area HR / Human Relations / Industrial Relations Desired Candidate Profile Required skills, expertise & Knowledge:Functional Level:• Excellent Understanding of Company approaches• Sense of quality and precision in fulfilling duties and tasks• Business Level:• Understanding business requirements• Understanding Company Statement of Direction• Awareness of Raya Culture and Values• Interpersonal Level:• AdaptabilityInterpersonal Skills• Delivering Results• Continuous Learning• Internal/ External FocusProblem Solving:• Identical situations requiring solution by simple choice of things learned• Educational Background:• University Degree• Six Sigma CertificationProfessional Experience:• 3-5 years of Work experience in the Call Center industryLanguage Skills:• Fluency in English & Arabic Keywords Policies & Processes Specialist REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People Looking for Process Specialist Jobs also searched Process Specialist Jobs Documentation Specialist Jobs Underwriter Jobs HR Jobs English Jobs Quality Jobs Continuous Improvement Jobs Raya Contact Center View Contact Details Contact Name/ Designation: - Website https://wuzzuf.net/jobs/p/230154-Policies--amp--Processes-Specialist-Raya-Contact-Center-Cairo-Egypt Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?